View Details

Induction briefing session for “Improving Customer Experience” Mandatory – for all new starters (Microsoft Teams) (Cancelled)

Reason for cancellation
Course Code
BH/22/0557
Course Types
Webinar
Overview

Improving Customer Experience is everyone’s responsibility which in turn will increase customer satisfaction. We all need to be aware of all key initiatives that are underway in our organisation and how we could play our part in this. These currently include – Customer Promise, Customer Experience Vision, One Council approach, Equalities implications, learning from customer feedback.

Start Date
Monday 13 June 2022
End Date
Monday 13 June 2022
Times
10:00 - 11:30
Number of Sessions
1
Learning outcomes
By the end of this induction training you will have an improved awareness of the following:


  • What we are doing in the council to improve customer experience

  • How you can play your part in increasing customer satisfaction

Additional information
Target Audience
Brighton & Hove City Council Staff
target audience
Course pre-requisites
Venue
Microsoft Teams, online learning session
venue
Commissioner
Event Trainers
Victoria Paling
tutors
Pricing Bands
Tier 1
£0.00
Tier 2
£0.00
Tier 3
£0.00
Tier 4
£0.00
Tier 5
£0.00