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Code: BH/21/0200 Effective Communication Skills (EVENT FULL)

This is an open, practical and participative course over two mornings, with exercises, discussion and tutor input.

We will cover:

How do we Communicate?
A look at the ways in which we communicate with others, including:
• face-to-face
• telephone
• text
• email

What Makes a Good Communicator?
What are the key qualities and behaviours of a good communicator?

Face-to-face Communication
The importance of:
• the words we use (vocabulary)
• how we say it (tone)
• what it looks like (visual)

Quality, Questioning and Listening
The key aspects and skills involved to maximise effectiveness.

Effective Body Language
The effects of both positive and negative body language on how we and our message are perceived.

Using Tone Effectively
How to avoid the pitfall of, “I only said…”

What are Good Interpersonal Skills and How Do We Define Them?
What are the barriers to Interpersonal communication

Telephone Communications
What can go wrong, followed by guidelines for effective use of the telephone.

The Written Word
How to sharpen up our emails, letters and texts. 
What to avoid and why
What will help improve clarity and understanding

We will finish with an action session, where you commit to the actions you will take afterwards.

Essential Information
Session Session Date Session Time Session Venue Map
1 28 January 2021 10:00 - 13:00 Microsoft Teams Map
2 29 January 2021 10:00 - 13:00 Microsoft Teams Map

Code: BH/20/0305 Care Standards and the Care Quality Commission all staff

This course will help services to meet the quality requirements of the Essential Standards of Quality and Safety. It will also support staff to understand the importance of their own role in working with the CQC as well as the role of managers and other staff.
The course will cover the role of the Care Quality Commission and their methods of working, Essential Standards of Quality and Safety, CQC Regulations and Review methods, Quality Risk Profiles and Notifications and the importance of the provider’s own Quality Assessments. It will look at a variety of quality assurance methods and how these methods of feedback should be used to assist quality improvement.

Essential Information
Session Session Date Session Time Session Venue Map
1 29 January 2021 09:30 - 13:00 Microsoft Teams Map

Code: BH/20/0743 Deprivation of Liberty Safeguards Briefing

The Deprivation of Liberty Safeguards are an addendum to the Mental Capacity Act. They build upon the principle of least restrictive intervention and are a set of safeguards that apply to people who are being, or may need to be deprived of their liberty, in an acute hospital or registered care home.

Essential Information
Session Session Date Session Time Session Venue Map
1 29 January 2021 09:30 - 13:00 Microsoft Teams Map

Code: BH/20/0374 Hoarding Awareness Workshop (EVENT FULL)

Most hoarded properties are ‘cleared out’ by cleaning teams. This leads to greater distress and more intense hoarding activity. Clients with hoarding disorder need understanding and empathy in order to help them to develop new behaviours to cope with their excess belongings. This course gives an overview of the condition and draws on the experiences of the practitioner/trainer in developing skills to work with people who hoard.   

This course is aimed at housing staff and social workers, and takes into consideration the knowledge and skills statement for social workers.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 29 January 2021 10:00 - 16:00 Microsoft Teams Map

Code: BH/19/1525 Training, Support & Development Standards 4-6 Workshop (Foster Carers) (Teams)

The Children’s Workforce Development Council developed a set of 7 Standards to ensure that foster carers are properly inducted into fostering by their Fostering agencies.  These Standards have arisen from the ‘Every Child Matters Agenda’ and from consultation with foster carers. The Department for Education (DfE) have now taken over responsibility for the Standards.

We will be running workshops in November & January to support you in completing the Training, Support & Development Standards (TSD) Workbook.

This workshop will cover the following Training, Support & Development Standards:

Standard 4 - Know how to Communicate Effectively
Standard 5 - Understand the Development of Children and Young People
Standard 6 - Keep Children and Young People Safe from Harm


Implementation of these Standards will be monitored by OFSTED during their inspections of Fostering Services. 

All foster carers are required to successfully complete the workbook within 12 months.

All carers can demonstrate their knowledge of the Standards in a variety of ways, including attendance at training, attendance at the New Carers Support Group, reading the Foster Carer Handbook etc. When foster carers have successfully completed the Standards they will receive a Certificate of Completion.

Essential Information
Session Session Date Session Time Session Venue Map
1 29 January 2021 10:00 - 14:00 Microsoft Teams Map