Search for Learning and Development Services and Pathways

This course is aimed at social care professionals who are working with people experiencing mental health distress. The course will improve your confidence about how to respond if you know or believe that the person is planning suicide. The focus of the course is upon the immediate response when working with people who are at risk of suicide.

This course will support customer facing staff to identify strategies to reduce the likelihood of aggression and violence and to respond appropriately when presented with aggression, either face to face or over the phone. The emphasis of this course is to reduce aggression and the course does not cover physical techniques.

Most hoarded properties are ‘cleared out’ by cleaning teams. This leads to greater distress and more intense hoarding activity. Clients with hoarding disorder need understanding and empathy in order to help them to develop new behaviours to cope with their excess belongings. This course gives an overview of the condition and draws on the experiences of the practitioner/trainer in developing skills to work with people who hoard.   

This course is aimed at housing staff and social workers, and takes into consideration the knowledge and skills statement for social workers.

Do you work with clients or customers or have colleagues whose main language is British Sign Language (BSL)?  Learning some basic British Sign Language (BSL) can help break down barriers and create a friendly and accessible environment.

This course will provide you with basic BSL skills to communicate with people who are Deaf and use BSL in the workplace and increase your Deaf cultural awareness.

You will learn approximately 90 signs in this half day course which will be delivered by an experienced trainer who is deaf or has hearing loss.  All delegates will receive an information pack and a certificate of attendance

Do you work with clients or customers or have colleagues whose main language is British Sign Language (BSL)?  Learning some basic British Sign Language (BSL) can help break down barriers and create a friendly and accessible environment.

This course will provide you with basic BSL skills to communicate with people who are Deaf and use BSL in the workplace and increase your Deaf cultural awareness.

You will learn approximately 90 signs in this half day course which will be delivered by an experienced trainer who is deaf or has hearing loss.  All delegates will receive an information pack and a certificate of attendance

This course will support customer facing staff to identify strategies to reduce the likelihood of aggression and violence and to respond appropriately when presented with aggression, either face to face or over the phone. The emphasis of this course is to reduce aggression and the course does not cover physical techniques.

Through understanding personality disorder and the impact of childhood trauma upon individuals you will enhance your ability to empathise with the individuals you support and identify psychologically informed strategies to engage with this group of people.

This course is aimed at social care professionals who are working with people experiencing mental health distress. The course will improve your confidence about how to respond if you know or believe that the person is planning suicide. The focus of the course is upon the immediate response when working with people who are at risk of suicide.

This course will give participants and overall understanding of how the Mental Capacity Act 2005 applies to issues of sexual activities.

Owing to rising demand and reducing resources, staff often have to deliver difficult messages to people seeking help or advice. This course will provide you with the opportunity to reflect upon the personal impact upon yourself of communicating such messages. You will also consider ways in which to deliver such messages and have the opportunity to develop your skills.