Help

 
Please see our user guides on various help topics
 
How to register 
  
Brighton & Hove City Council staff have accounts linked to Pier.  Please login here. If you have difficulty in accessing your account please contact us at learning@brighton-hove.gov.uk
 
         Step by step registration guides are available:
 
         Registration if you are working or volunteering in a service/organisation
         Registration for registered foster carers and personal assistants in Brighton & Hove
 
         Anyone else would need to contact learning@brighton-hove.gov.uk for access in the first instance
 
Council staff logging in outside of the council network (eg on your smartphone, at home and not using Citrix); or using a non default browser eg Google Chrome or Safari
You will be prompted to manually login. You need to login as follows:
Username: Your Brighton & Hove email address
Password: Your network password
 
Searching for courses
To get familiar with the Brighton & Hove Gateway, see our quick guidance on how to search for a course
 
Course bookings
Have a look at our user guide to book course places for yourself or a colleague and requesting a place on a waiting list
 
Cancelling a course booking
Need to cancel a course booking? See our step by step instruction on how to cancel a place
 
My Profile & Bookings
Once logged in visit My Profile & Bookings to view training histories, course bookings and elearning progress. You can also amend your details, course alerts and add additional learning here.  See our one page guide to these features (council staff should update their details via Pier)
 
Downloading your Certificate
Once you have attended training and completed your evaluation you can download your certificate.  See our quick 1 page steps to access your training record, enter your evaluation and download your certificate
 
Changes in Employment?
  • If you have, or are about to change employers, please let us know and we will update your account
  • Non Brighton & Hove City Council managers should also notify us of any leavers to their service so that we can update your team list
  • Brighton & Hove City Council employees & managers should make any changes via Pier

Credit card payments
For non-council services where course attendance charges apply the designated line manager will be required to complete all payments by logging on to the Gateway and completing via the basket (top right of screen) to avoid booking cancellation.

Not authorised to book on a course? 
The Gateway has restricted access to many courses.  It may be that you are booking on to a course that is restricted to council staff only or for those people working in a particular service area eg adult social care.  Please check the full details of the course to see who the course is for.  If you feel there is an error and you believe you should have access, please let us know

Frequently asked questions

Please see our FAQs for more information and tips on using this site.
  
If you need any further information, support or feedback on our user guides, please contact us at learning@brighton-hove.gov.uk

CALENDAR

July
2017
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Use this calendar to find courses that start on a particular date.