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32 results found

Code: BH 17/025 Accessible Information - Course by e-LfH

The Accessible Information Standard became law in 2016 and this course will help social care and health staff understand their legal duties.

This course is mandatory for all staff in BHCC Health and Adult Social Care. 

It will also be of interest to staff who engage with public, including those in the independent and voluntary sector as it considers how to support people who have a disability, impairment or sensory loss with information.


The new accessible information guide has been developed by Brighton & Hove City Council to improve our communications with people and help us meet our legal duties under the accessible information standard for health and adult social care services. The standard defines a consistent approach to make sure people with a disability, impairment or sensory loss can access and understand the information they need.


The guidance has been broadened to make it relevant for everyone to use. It includes suggestions to improve the way people communicate face-to-face, on the phone and in writing, as well as advice on producing information in different formats (such as large print, audio, easy read, translations or braille), or providing interpreters and other communications support.


Note: Gateway cannot mark this course as complete or issue a certificate for completion.



Code: BH 22/003 Allyship

An ally is an individual who is not a member of a particular under-represented group themselves, but who uses their power, voice and privilege to support that group (or multiple groups) – be that people from the LGBTQ+ community, women, older people, people from an ethnic minority background or those with a disability. Allyship is all about valuing people from different backgrounds and learning about their lived experiences, so that we can stand in solidarity with them and ensure they are heard, seen and valued. 

Being an ally is an active and ongoing process, and action can be taken at all levels, such as challenging in the moment to supporting individuals who are  on the receiving end of micro-incivilities and providing feedback to perpetrators of inappropriate behaviour. This course explains what it means to be an effective ally and shows how workplace allies can help tackle things like micro-aggressions, bullying, harassment and other inappropriate behaviour, and help to make the workplace more equitable and inclusive.

This training will give a better understanding of:

  • the different minority and marginalised groups to whom we can be allies
  • what it means to be an effective and inclusive ally
  • the importance of awareness, empathy, action and authenticity when acting as an ally
  • the different actions that allies can take to support people from minority or marginalised groups.
  • how to use the ‘Open The Front Door’ communication framework to challenge inappropriate behaviour
  • the importance of taking on board feedback and learning from our mistakes when being an ally.

Code: BH 18/030 Armed Forces Covenant (Learning Pool)

This course is aimed at customer-facing staff. 

This elearning explains the commitment of the Armed Forces Covenant and how it can be honoured and implemented in the community. 

It will help you understand and apply the principles of the Covenant at a local level. It also provides sources of further information and support.

Code: BH 20/064 Banter in the workplace (Skill Boosters)

Banter is an inevitable part of working life. It can help to build shared bonds of humour but it can also be offensive and discriminatory, leaving people feeling humiliated and excluded and causing serious damage to relations in the workplace.


Combining powerful drama with analysis from legal experts and leading workplace psychologists, 'Banter in the workplace' looks at the effects of jokes and banter and the risks to employers in terms of bullying, harassment and discrimination claims by employees. It sets out the key steps that organisations can take to stop banter from becoming a problem and shows how tackling inappropriate behaviour is a crucial part of building a culture based on respect.


This course will give a better understanding of:

  • The nature of banter in the workplace

  • The importance of respect at work

  • When workplace banter can be unlawful 

  • The risk of discrimination, bullying and harassment claims arising from inappropriate banter

  • What organisations can do to prevent banter from becoming a problem in the workplace. 


Code: BH 20/147 Community Voices in Brighton & Hove

Living and Working in Brighton & Hove City Council 

Code: BH 21/065 Creating Accessible Documents (external)

This elearning from our Orbis Partner, Surrey County Council, is useful for everyone. 


This course will give a better understanding of:

  • Why it is important to create documents that are accessible for all staff, customers, service users and residents
  • How to use the functions in Microsoft Word to make the documents you create accessible
  • The correct way to convert your document into a PDF file and retain the accessible formatting


The course applies to documents such as PDFs, Word, Excel etc that are being put online. 


Web pages and documents for printing or offline use have similar concerns. While they are not fully covered here many of the same principles apply to them.


This introduction focuses on the issues most frequently encountered and that will provide the greatest benefit if fixed.



Code: BH 21/019 Cultural awareness (Skill Boosters)

The UK has one of the most ethnically and religiously diverse workforces in Europe and our workplaces are increasingly likely to be a mosaic of races, religions, lifestyles and cultures. Being aware and respectful of other cultures is an essential part of living and working in the UK today.


Our cultural background exerts a powerful influence on how we interpret and interact with the world around us. As well as influencing our own behaviour, it also dictates how we interpret the behaviour of other people.


Problems can arise when we use the rules of our own culture to interpret the behaviour of people from another, and can lead us to the wrong conclusions. This course looks at the problems caused by cultural stereotyping and misunderstandings, the benefits of diversity and the importance of treating everyone with respect.

Code: BH 19/012 Deaf Awareness

We hope this short series of YouTube videos will help you become more deaf aware. It suggests useful ways of working and communicating with deaf or or hard of hearing people.


Everyone's experience is different so this course should be seen as the start of a journey. It is not meant as a definitive description. 


Please suggest any content you think we should include here. We especially welcome feedback from the deaf community.

Code: BH 19/014 Dementia Awareness - Course by SCIE

This course covers all aspects of Dementia including:


  • What it is 
  • Living with it
  • Causes
  • Diagnosis and sources of help
  • Common difficulties and how to deal with them
  • The emotional impact
  • Positive communication



Note: This course is new and has replaced the previous Dementia course

Code: BH 21/041 Deprivation of Liberty Safeguard (iHASCO)

Explains what deprivation of liberty means and how it differs from restraint or restriction and looks at the SAFEGUARDS in place to protect people.

Code: BH 20/059 Disability Confident (Skill Boosters )

This training will give a better understanding of:

  • the advantages of being disability confident
  • why we may need to challenge our attitudes to disability
  • the requirements of the Equality Act 2010
  • the most appropriate ways to work with disabled colleagues
  • how to communicate with and serve disabled customers
  • the types of ‘reasonable adjustments’ that need to be made
  • the importance of promoting appropriate behaviour
  • the knowledge and skills necessary to work successfully as part of a diverse team.

Code: BH 21/010 Diversity Challenge (Skill Booster)

Diversity means celebrating difference and affording everyone the same respect and value – regardless of things like age, ethnicity or disability. Developed with leading occupational psychology practice Pearn Kandola, this course looks at the practicalities of managing diversity in the workplace and the benefits that a diverse workforce can bring.

Code: BH 21/007 Equality Impact Assessment (EIA by Skill Boosters)

This module will help you if you have to complete or use an Equality Impact Assessment (EIA)

EIAs are a valuable tool which helps us to achieve:

  • Better-informed decision making
  • Better more inclusive policy development
  • Clearer understanding of service users’ needs
  • Better services to meet those needs
  • More effective targeting of policy and resources
  • Better results and greater confidence in and satisfaction with our services
  • A more effective use of talent in the workforce
  • A reduction in discrimination
  • Fewer Employment Tribunal claims

Code: BH 21/012 Fair and Inclusive Mandatory Staff Briefing – recording

Fair and Inclusive Mandatory Staff Briefing - recording

Code: BH 21/004 Gypsy, Roma and Traveller Awareness (GRT) (LearingPool)

This course focuses on Gypsy, Roma and Traveller (GRT) communities.

By the end of the course you will:

  • Identify the different Traveller groups
  • Have a knowledge and understanding of the history and culture of GRT communities
  • Be aware of historical and current inequalities affecting these groups
  • Be aware of the Council’s and your own responsibilities towards our GRT community

Code: BH 20/067 Impact of micro-behaviours (Skill Boosters)

Micro-behaviours are the tiny things that we say and do that tell those around us about what we're feeling or thinking. We're often not even aware of them happening, but they can have a huge impact on working relationships and team dynamics and are often a key indicator of unconscious bias.


Code: BH 20/063 Inclusion Essentials (Skill Boosters)

Inclusion means different things to different people and is sometimes confused with added business burdens and positive discrimination. Yet at its heart, inclusion is fundamentally about ensuring that everyone has the same rights and opportunities, regardless of factors such as their ethnicity, age or gender or whether they have a disability. Inclusion enables organisations to source the very best talent, get the most out of a diverse workforce and cater to the needs a varied and dynamic customer base.


Combining thought-provoking drama with insight from leading equality and diversity experts, ‘Inclusion essentials’ provides quick insight into the benefits of inclusion, explains the UK Equality Act and sets out how to identify and respond to discrimination and harassment, providing a one-stop shop for creating a truly inclusive environment for both staff and customers.

Code: BH 20/065 Inclusive language and communication (Skill Boosters)

Being able to communicate in an inclusive way is key to getting the very best out of our people and meeting the needs of our clients and customers. This course looks at how the language we use and the way we communicate can serve to reinforce bias and perpetuate stereotypes and examines the role that inclusive communication can play in supporting a working culture where everyone feels able to contribute and achieve their potential. 

Code: BH 20/061 Inclusive Leadership (Skill Boosters)

If we think about diversity as being the ‘mix’, then an inclusive leader is one who is able to actively draw out and use the knowledge, skills and insights of this diverse mix. Inclusive leaders do this by creating an inclusive workplace culture, building inclusive relationships both within their immediate team and beyond, and eliminating the impact of unconscious bias on their decisions.


Produced in partnership with leading business psychology consultancy Pearn Kandola, this ground-breaking training contains up-to-the-minute insights from pioneers in the field of inclusive leadership, combined with original drama demonstrating inclusive leadership in action and tools for developing inclusive leadership skills at all levels of your organisation.

Code: BH 21/086 Intersectionality

Intersectionality is a framework for understanding how aspects of a person's social and political identities combine to create different types of discrimination and privilege. 

That is people can often be disadvantaged by multiple sources of oppression: these could include their race, class, gender identity, sexual orientation, religion, and many other identity markers.

Please view each of the videos below

Note: this course is for self development only and will not mark as complete. 

Code: BH 20/135 Making your computer easier to use - Ease of Access and Assistive Technology

Everybody can benefit from using some of the tools mentioned in this course. 


Phones, tablets and PCs come with many tools to make them easier to use. These include tools that allow you to dictate, that can read aloud to you or just make things easier for you. 


This course also contains information on Assistive technology (AT) which is anything that is used maintain, or improve an individual's capabilities. 

AT can be computer software: screen readers and communication programs. 

It can also be chairs, desks, handgrips or other tools that make life easier or enable someone to complete tasks others may be able to do without it. 

A lot of  useful AT software is free and is already available to all staff.

The council is committed to ensuring Assistive Technology promotes greater independence by enabling people to perform tasks that they were formerly unable to accomplish, or had difficulty accomplishing. 

Note: This course contains external information and cannot mark as complete


Code: BH 20/127 Menopause - lived experience (by Skill Boosters)

These Lived Experience videos are intended to be useful for everyone. 


Women of different ages and backgrounds talk about their experiences going through the menopause and the effects that has had on their work and personal lives.



Code: BH 21/024 Menopause at work (Skillboosters)

The menopause can cause a wide range of debilitating symptoms that affect work and relationships, and the low hormone levels resulting from the menopause can also lead to long-term medical issues such as heart disease, diabetes and dementia. With women over 50 being one of the fastest-growing groups in the workforce, organisations are increasingly likely to have employees who are affected by the menopause, and being able to have conversations around treatment, support and adjustments is crucial for ensuring their well-being, engagement and productivity. This course looks at the common symptoms and long-term effects of the menopause and sets out key steps for organisations to take in raising awareness and supporting staff.

Code: BH 20/030 Neurodiversity in the Workplace (ADHD, ASC, Dyslexia, Dyspraxia, Tourettes, Autism)

This course contains useful links on neurodiversity. Because the content is external this course cannot mark as complete on Gateway. 

The elearning covers the topics

  • Autism
  • Neurodiversity in the workplace
  • Attention Deficit Hyperactivity Disorder
  • Autism Spectrum Conditions
  • Dyslexia
  • Dyspraxia
  • Tourette's Syndrome

Code: BH 16/003 Supporting Children with English as an Additional Language (EAL)

This Supporting Children with English as an Additional Language in the Early Years elearning module is aimed at EAL Practitioners and those who work with refugee and newly arrived families and children.  It may also be informative and useful for all staff who work in schools and in Early Years.


This course explains how to ensure children with English as an Additional Language (EAL) have and make a positive start during their early years.

The elearning module covers;

  • Bilingualism and multilingualism
  • What Parents Say
  • Parent Worries
  • Good Practice
  • Examples of the experiences and stories of children with EAL
  • What EMAS does

In addition there are also some useful resources


Code: BH 21/085 Tackling age bias - The multi-generational workforce (Skillbosters)

This course sets out the benefits of an age-diverse workforce and provides guidance on best practice for tackling age bias and supporting staff at every stage of their working lives.

Bias around age often means that employers are failing to reap many benefits and employees of all ages are falling victim to negative stereotypes, with worrying implications for their careers. 

Having an age-diverse workforce enables organisations to draw on a broad mix of ideas, skills and experience while at the same time gaining key insights into the needs of multi-generational customers and service-users. 

Code: BH 20/058 Tackling race bias at work (Skill Boosters)

While there has been a significant decline in overt racist behaviours over the past 40 or 50 years, subtle manifestations of racial bias continue to have a negative impact on people from a black, Asian and minority ethnic (BAME) background. With studies showing that racial bias, prejudice, and discrimination are still a problem in many organisations, inclusive employers are recognising the need to engage with the issue at a grass-roots level to ensure that policies and procedures are fair and transparent and that everyone is able to discuss race in an open and constructive way.


Developed in partnership with Professor Binna Kandola, Senior Partner and co-founder of leading business psychology consultancy Pearn Kandola, this course takes a bold look at the nature of ‘modern racism’ and its influence in the workplace and sets out the crucial roles that leaders, HR departments and Learning and Development teams have to play in tackling it.

Code: BH 20/066 The Effective Bystander (Skill Boosters)

As bystanders in our everyday and working lives, we all have a responsibility to take action when we witness bullying, harassment and other inappropriate behaviour. Bystander interventions can take a number of different forms that range from directly confronting the perpetrator about their behaviour to using distraction or interruption and offering support to those on the receiving end. This course looks at some effective bystander intervention strategies and sets out when it might be appropriate and constructive to use them.

Code: BH 22/008 Trans and non-binary awareness (Skill Boosters)

It’s estimated that around 4% of the population in Europe and the US could be transgender, non-binary or gender non-conforming. 

Many trans and non-binary people encounter inappropriate behaviour and a lack of understanding and respect, both at work and in society. 

Using a mix of drama, real-life stories and expert commentary, this short course provides a unique insight into what it’s like to be trans and non-binary in today’s society, setting out appropriate language and etiquette and reinforcing the importance of treating trans and non-binary colleagues and customers with the dignity and respect they deserve.

This training will give a better understanding of:

  • people’s personal experiences of being trans and non-binary
  • key terminology around gender identities and the gender spectrum
  • gender transitioning and change of gender expression
  • inappropriate language and behaviour that trans and non-binary people can encounter
  • inappropriate language and behaviour that transgender people can encounter
  • how to behave appropriately and respectfully towards trans and non-binary customers, clients and colleagues.

Code: BH 20/060 Understanding unconscious bias (Skill Boosters)

Unconscious bias takes an in-depth look at the nature of bias and how it impacts on the workplace. The course provides psychological insights into how our own behaviour might be affected by prejudice and looks at what we can do to reduce or eliminate its influence in the decisions that we make. Suitable for teams of all types, the course has been designed to help people at all levels including operational managers and staff, HR managers and trainers, and senior executives and business leaders.

Produced in partnership with leading UK business psychology consultancy Pearn Kandola LLP, the course contains insightful video content, that includes re-staged psychological experiments, original drama scenarios and expert analysis

Code: BH 17/028 Working in a Diverse Community


These resources on diversity should be useful for all staff and residents


In Brighton & Hove we are proud of our many diverse communities.

Even so, there are still issues around discrimination and ignorance.

This course will contain learning from a variety of different communities. This will help inform many and eradicate discrimination and prejudice.

Note: This course is not intended to mark as complete.

Code: BH 20/056 Working with the Equality Act (Skill Boosters)

The Equality Act legally protects people from harassment, victimisation and discrimination in the workplace and in wider society on the grounds of certain 'protected characteristics'. These are: age, race, disability, religion or belief, sex, gender reassignment, pregnancy and maternity, marriage and civil partnership and sexual orientation.

Using a combination of drama and commentary from leading psychologists and equality and diversity experts, this course looks at the key provisions of the Act and how organisations can use their legal obligations as a springboard to create truly inclusive working environments, enable staff to achieve their potential and to deliver excellent service to customers.