View Details

De-escalation Techniques

Course Code
Course Types
Training Event

This course will support front line workers in identifying strategies to reduce the likelihood of aggression and violence and to respond appropriately when presented with aggression, either face to face or over the phone. The emphasis of this course is to reduce aggression and the course does not cover physical techniques.

Start Date
Wednesday 5 September 2018
End Date
Wednesday 5 September 2018
09:30 - 16:30
Number of Sessions
Learning outcomes

After completing this course you will be able to:

  • reflect upon the experience of aggression with reference to theoretical models

  • consider the physiological processes associated with aggression

  • identify proactive strategies and approaches for your service

  • identify actions that maintain your own wellbeing when working with aggression

  • identify safe, constructive responses when confronted with aggressive or violent behaviour

Additional information
Target Audience
Adult Social Care Providers / Assessment Services (BHCC) / Housing Services
target audience
Course pre-requisites
Hove Town Hall - Training Room G107, Norton Road
Event Trainers
Norman Mark Training
Pricing Bands
Tier 1
Tier 2
Tier 3
Tier 4
Tier 5