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Personal Safety Awareness - for Libraries ONLY

Course Code
BH/19/1398
Course Types
Training Event
Overview

This training is highly recommended for lone workers and other staff that deal with the public and potentially confrontational situations at work.


Violence and aggression at work is one of the highest causes of reported incidents. This course aims to increase your awareness of personal safety risks and different ways of controlling them.


Topics covered include: forms of violence and aggression and tolerance levels, potential triggers, early warning signs, personal safety tips and methods to diffuse/calm confrontational situations.


Information will also be provided on procedures and systems to manage personal safety issues at work and the support services available for staff affected by violence and aggression at work.

Start Date
Tuesday 15 October 2019
End Date
Tuesday 15 October 2019
Times
13:00 - 16:30
Number of Sessions
1
Learning outcomes

By the end of the course you will:



  • be aware of personal safety/lone worker risks and the different forms that violence & aggression can take

  • know the measures required to ensure that personal safety issues at work are managed effectively

  • develop skills for recognising and dealing with a violent or aggressive situations

  • be familiar with incident reporting procedures and staff support options

Additional information
Target Audience
This Event is for Brighton & Hove City Council Staff Only
target audience
Course pre-requisites
Venue
Jubilee Library - Conference Room 3 (Learning Centre), Jubilee Street
venue
Commissioner
Event Trainers
Health & Safety Team Trainer
tutors
Pricing Bands
Tier 1
£0.00
Tier 2
£0.00
Tier 3
£0.00
Tier 4
£0.00
Tier 5
£0.00