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Induction briefing session for “Improving Customer Experience” Mandatory – for all new starters (Microsoft Teams)

Course Code
Course Types
Training Event (TBC)

Improving Customer Experience is everyone’s responsibility which in turn will increase customer satisfaction. We all need to be aware of all key initiatives that are underway in our organisation and how we could play our part in this. These currently include – Customer Promise, Customer Experience Vision, One Council approach, Equalities implications, learning from customer feedback.

Start Date
Wednesday 21 July 2021
End Date
Wednesday 21 July 2021
10:00 - 11:30
Number of Sessions
Learning outcomes
By the end of this induction training you will have an improved awareness of the following:

  • What we are doing in the council to improve customer experience

  • How you can play your part in increasing customer satisfaction

Additional information
Target Audience
Brighton & Hove City Council Staff
target audience
Course pre-requisites
Microsoft Teams, online learning session
Event Trainers
Victoria Paling
Pricing Bands
Tier 1
Tier 2
Tier 3
Tier 4
Tier 5