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Hoarding Case Management Workshop

Course Code
Course Types

  This course is for housing staff and social workers who work for Brighton and Hove City Council and other practitioners who manage cases of Hoarding &/or Self Neglect. Whilst it is not mandatory for the learner to have completed the Hoarding Awareness &/or Self Neglect Course, the learner is expected to have good knowledge of this very complex condition. 
The course will be delivered online via Zoom and will be interactive, offering the learner the opportunity to share their experiences of working in a multi-agency setting whilst learning what is required to manage a hoarding case.  Collaboration and sharing resources will be just some of the creative thinking on the day.

 Each case is unique and the support that can be provided will be tailored to the challenges of an individual situation. You will learn more about this, along with the complexities of hoarding & self-neglect throughout the course. The focus is very much on a Supportive Intervention, how to adopt a strength-based approach, harness strengths and weaknesses within a multi-agency setting whilst mitigating the risks of enforced action and/or homelessness.
Delegates will be encouraged to contribute throughout the day in a fun and relaxed way, sharing knowledge and experience, what challenges they face and what steps they might take to overcome any barriers with creative problem solving.  The trainer will contribute with his or her own experience and will share best practice from around the country & overseas.


Start Date
Monday 3 October 2022
End Date
Monday 3 October 2022
09:30 - 16:00
Number of Sessions
Learning outcomes

This course will enable learners to fully understand how to manage a hoarding case effectively covering but not limited to:

· Clarity of Role & Responsibilities

· What agencies should be involved?

· Risk and how to mitigate this

· Impact

· Support – What should this look like?

· Enforcement

· Aftercare

· How to challenge when there is inaction by agencies

 - Acknowledging Learning from Safeguarding Adults Reviews (SARS)


Additional information

To create the right online learning environment numbers attending this course are limited, and the course will only run if fully booked. 
 Register in advance for this meeting. After registering, you will receive a confirmation email containing information about joining the meeting:

Tips for using Zoom
If you are not familiar with Zoom, please take a look and maybe try it out beforehand at
There are some clear and concise instructions about getting started and how to join a Zoom meeting, along with short video tutorials - just click "support" on the home page.

A few key points;

1. You will not incur any charges for accessing the training via Zoom

2. You do not need to download Zoom if you are accessing the training via a pc or laptop.

3. If you plan to use your 'phone to access the training you will need to download the Zoom app from the Zoom website.

4. We recommend you use a laptop, pc or device with a larger screen than a 'phone if possible

5. Please check your device's audio and video is enabled and make sure it's working beforehand. You will find information about how to do this on Zoom.

6. If you decide to set up a basic Zoom account to access the training you will not be charged

7. In terms of security, you may need to use the password to join the meeting and you will be held in a waiting room until the trainer lets you in. Zoom is also encrypted.

Target Audience
Assessment Services (BHCC) / Housing Services / Mental Health Services / Social Workers
target audience
Course pre-requisites
Whilst it is not mandatory for the learner to have completed the Hoarding Awareness &/or Self Neglect Course, the learner is expected to have good knowledge of this very complex condition.
Zoom, online learning session
Event Trainers
Heather Matuozzo / Sharon McLoughlin
Pricing Bands
Tier 1
Tier 2
Tier 3
Tier 4
Tier 5