Induction briefing session for “Improving Customer Experience” Mandatory – for all new starters (Microsoft Teams)
Improving Customer Experience is everyone’s responsibility which in turn will increase customer satisfaction. We all need to be aware of all key initiatives that are underway in our organisation and how we could play our part in this. These currently include – Customer Promise, Customer Experience Vision, One Council approach, Equalities implications, learning from customer feedback.
- What we are doing in the council to improve customer experience
- How you can play your part in increasing customer satisfaction