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Personal Safety and De-escalation Techniques online sessions (Zoom) - Tenancy Team - Housing Services only

Course Code
Course Types

This training is for staff in the Tenancy Team - Housing Services only.

The course aims to increase participants’ confidence in dealing with potentially challenging or volatile situations by equipping them with a range of techniques and strategies that can be used to de-escalate situations.  It also focuses on safe working practices when lone working including strategies, control measures and precautions to minimise risk.
This training is provided over two half days via Zoom. 

Part 1 - 30 May - 9.30 - 12.30
Part 2 - 31 May - 9.30 - 12.30

You would need to attend both sessions.

Start Date
Monday 30 May 2022
End Date
Tuesday 31 May 2022
09:30 - 12:30
Learning outcomes
After completing this course, you will be able to:

  • know the measures required to ensure that personal safety issues at work are managed effectively

  • be aware of the corporate personal safety arrangements and procedures

  • identify proactive strategies and approaches for your service

  • identify actions that maintain your own wellbeing when working with aggression

  • identify safe, constructive responses when confronted with aggressive or violent behaviour

Additional information
This training is provided over two half days via Zoom. 

30 May - 9.30 - 12.30
31 May - 9.30 - 12.30

If you secure a place on this course you will be sent a separate invite to join the Zoom meeting on the above dates.

Summary of Course Content 
-       What is meant by 'conflict' and 'aggression'
-       The difference between aggression, passivity, passive aggression and assertiveness
-       The link between anger and fear: the Cycle of Aggression
-       The role of the worker in the prevention of aggression. incl. promoting a non-violent environment
-       Body language; consistent messages; remaining present and focusing
-       Being risk aware; effective communication and planning
-       Verbal calming techniques and ways to de-escalate
-       The importance of staying safe: how the law underpins safe practice
-       Essential good practice issues including: Supervision, risk assessment; teamwork; record keeping; consistent approaches; effective communication; understanding the limits of the role; staying safe; post incident reviews and de-briefs
-       The key principles of the organisation’s policies in terms of staying safe e.g. lone working
-       The responsibilities of the employer and employee & H&S legislation
-       Awareness of personal safety online, ways to protect your privacy
-       A range of primary (proactive) strategies, including professional boundaries, planning and information, communicating 
-       A range of secondary (preventive) strategies, including calming techniques, observation skills and responses to warning signs
-       A range of tertiary (reactive) strategies, including knowing when to withdraw, using emergency services, reporting and recording  
-       Reference to BHCC policies & procedures including Client of Concern Register, online incident reporting, generic & personal safety risk assessments, local government standards, guidance on wellbeing & support, threat responses and Personal Safety Leads
Target Audience
Housing Services / This Event is for Brighton & Hove City Council Staff Only
target audience
Course pre-requisites
Zoom, online learning session
Event Trainers
Rachel Holliday
Pricing Bands
Tier 1
Tier 2
Tier 3
Tier 4
Tier 5