This training is highly recommended for lone workers and other staff that deal with the public and potentially confrontational situations at work.
Violence and aggression at work is one of the highest causes of reported incidents. This course aims to increase your awareness of personal safety risks and different ways of controlling them.
Topics covered include: forms of violence and aggression and tolerance levels, potential triggers, early warning signs, personal safety tips and methods to diffuse/calm confrontational situations.
Information will also be provided on procedures and systems to manage personal safety issues at work and the support services available for staff affected by violence and aggression at work.
By the end of the course you will: