Managing Team Conflict online session (Microsoft Teams)

Course Code
BH/21/0615
Course Types
Skype/Teams/Online Session
Overview
Session Content


  • Defining teams and what makes them successful?

  • At what stage of development is your team drawing on Tuckman’s mode

  • Lencioni’s 5 dysfunctions of a team - and the role of conflict

  • Possible sources of conflict in teams

  • People’s responses to conflict – Thomas Kilmann model

  • How to develop and build trust in teams

  • Link to B&HCC Behaviour Framework – especially focus on Collaboration

  • Techniques and tips for managing conflict

Start Date
Wednesday 21 April 2021
End Date
Wednesday 21 April 2021
Times
10:00 - 12:00
Number of Sessions
1
Learning outcomes
By the end of the session you will be able to:



  1. Define a team and what makes a team successful

  2. Identify possible sources of conflict in teams

  3. Understand the vital role diversity and healthy conflict plays in successful teamwork

  4. Understand your and others reaction to conflict and impact this has on teamwork

  5. Resolve team conflict for positive outcomes – relate to B&HCC Behaviour Framework

  6. Develop your skills and confidence for managing team conflict more effectively

Additional information
Please come along to the session willing to discuss some of your reflections. The session will be practical and participative, with participants encouraged to share their experiences, to help each other learn, in a supportive and confidential environment.
Target Audience
Brighton & Hove City Council Staff / Managers / People Managers
target audience
Course pre-requisites
Pre-Course work

      To get the most out of the workshop, spend 30 minutes reflecting and making notes on:



  • What are the sources of conflict in your team/s?

  • Is the conflict healthy or unhealthy? Why?

  • How do you react/deal with team conflict?

    Please come along to the session willing to discuss some of your reflections. The session will be practical and participative, with participants encouraged to share their experiences, to help each other learn, in a supportive and confidential environment.

     

Venue
Microsoft Teams, online learning session
venue
Commissioner
Event Trainers
Roland Webster
tutors
Enquiries
Pricing Bands
Tier 1
£0.00
Tier 2
£0.00
Tier 3
£0.00
Tier 4
£0.00
Tier 5
£0.00