This training is provided over two half days via Microsoft Teams.
13 April - 9.30 - 12.30
14 April - 9.30 - 12.30
If you secure a place on this course you will be sent a separate invite to join the Microsoft Teams meeting on the above dates.Summary of Course Content
- What is meant by 'conflict' and 'aggression'
- The difference between aggression, passivity, passive aggression and assertiveness
- The link between anger and fear: the Cycle of Aggression
- The role of the worker in the prevention of aggression. incl. promoting a non-violent environment
- Body language; consistent messages; remaining present and focusing
- Being risk aware; effective communication and planning
- Verbal calming techniques and ways to de-escalate
- The importance of staying safe: how the law underpins safe practice
- Essential good practice issues including: Supervision, risk assessment; teamwork; record keeping; consistent approaches; effective communication; understanding the limits of the role; staying safe; post incident reviews and de-briefs
- The key principles of the organisation’s policies in terms of staying safe e.g. lone working
- The responsibilities of the employer and employee & H&S legislation
- A range of primary (proactive) strategies, including professional boundaries, planning and information, communicating
- A range of secondary (preventive) strategies, including calming techniques, observation skills and responses to warning signs
- A range of tertiary (reactive) strategies, including knowing when to withdraw, using emergency services, reporting and recording
- Reference to BHCC policies & procedures including Client of Concern Register, online incident reporting, generic & personal safety risk assessments, local government standards, guidance on wellbeing & support, threat responses and Personal Safety LeadsMicrosoft Teams
You will receive an email with the link for the session nearer the time.
If you have Microsoft Teams:
Open Outlook calendar meeting & click ‘Join’
Select your device camera, and microphone settings and click 'Join'
Wait for the meeting organiser to let you in.
If you DON’T have Microsoft Teams:
Open your Outlook calendar meeting invite
Click on the ‘Join Microsoft Teams Meeting’ link
You will see ‘Download the Windows app’ or ‘Join on the web instead’
Please click on ‘Join on the web instead’
Council staff: If you're using Citrix on a personal device, you should use the web version of Teams
outside of Citrix, as using Teams directly within Citrix will give you limited access.This information
is helpful if you are unfamiliar with Teams.