Personal Safety and De-escalation Techniques online sessions (Microsoft Teams)

Course Code
BH/21/0663
Course Types
Skype/Teams/Online Session
Overview

This training is highly recommended for lone workers and other staff that work in a customer facing role who may deal with potential violence and aggression at work.

Lone Working is an area of work that can cause workers considerable stress and anxiety. This is particularly the case when workers have not considered the potential of the situation in a rational way. This area can also be problematic when workers do not receive appropriate support and/or sufficient training and guidance.

This training aims to provide participants with understanding of what would be considered safe working practices in this context. The course is informed by the policies and procedures of the organisation as well as material from the Suzy Lamplugh Trust, HSE, DoH, and NICE. It is set in the context of the Care Act (2014) and supports the Social Care Commitment.

The training does not cover the use of physical techniques.

Start Date
Tuesday 13 April 2021
End Date
Wednesday 14 April 2021
Times
09:30 - 12:30
Number of Sessions
Learning outcomes
After completing this course, you will be able to:



  • know the measures required to ensure that personal safety issues at work are managed effectively

  • Be aware of the corporate personal safety arrangements and procedures

  • identify proactive strategies and approaches for your service

  • identify actions that maintain your own wellbeing when working with aggression

  • identify safe, constructive responses when confronted with aggressive or violent behaviour

Additional information
This training is provided over two half days via Microsoft Teams. 

Dates:
13 April - 9.30 - 12.30
14 April - 9.30 - 12.30

If you secure a place on this course you will be sent a separate invite to join the Microsoft Teams meeting on the above dates.


Summary of Course Content 

-       What is meant by 'conflict' and 'aggression'
-       The difference between aggression, passivity, passive aggression and assertiveness
-       The link between anger and fear: the Cycle of Aggression
-       The role of the worker in the prevention of aggression. incl. promoting a non-violent environment
-       Body language; consistent messages; remaining present and focusing
-       Being risk aware; effective communication and planning
-       Verbal calming techniques and ways to de-escalate
-       The importance of staying safe: how the law underpins safe practice
-       Essential good practice issues including: Supervision, risk assessment; teamwork; record keeping; consistent approaches; effective communication; understanding the limits of the role; staying safe; post incident reviews and de-briefs
-       The key principles of the organisation’s policies in terms of staying safe e.g. lone working
-       The responsibilities of the employer and employee & H&S legislation
-       A range of primary (proactive) strategies, including professional boundaries, planning and information, communicating 
-       A range of secondary (preventive) strategies, including calming techniques, observation skills and responses to warning signs
-       A range of tertiary (reactive) strategies, including knowing when to withdraw, using emergency services, reporting and recording  
-       Reference to BHCC policies & procedures including Client of Concern Register, online incident reporting, generic & personal safety risk assessments, local government standards, guidance on wellbeing & support, threat responses and Personal Safety Leads

Microsoft Teams

You will receive an email with the link for the session nearer the time.

If you have Microsoft Teams:

Open Outlook calendar meeting & click ‘Join’
Select your device camera, and microphone settings and click 'Join'
Wait for the meeting organiser to let you in.

If you DON’T have Microsoft Teams:

Open your Outlook calendar meeting invite
Click on the ‘Join Microsoft Teams Meeting’ link
You will see ‘Download the Windows app’ or ‘Join on the web instead’
Please click on ‘Join on the web instead’

Council staff: If you're using Citrix on a personal device, you should use the web version of Teams outside of Citrix, as using Teams directly within Citrix will give you limited access.

This information is helpful if you are unfamiliar with Teams.
Target Audience
This Event is for Brighton & Hove City Council Staff Only
target audience
Course pre-requisites
Venue
Microsoft Teams, online learning session
venue
Commissioner
Event Trainers
Rachel Holliday
tutors
Enquiries
Pricing Bands
Tier 1
£0.00
Tier 2
£0.00
Tier 3
£75.00
Tier 4
£90.00
Tier 5
£90.00
Sessions
Venue
 Microsoft Teams, online learning session
Tutors
 Rachel Holliday
Start Date
Tuesday 13 April 2021
Times
 09:30 - 12:30
Notes
 This training is provided over two half days via Microsoft Teams. 

Dates:
13 April - 9.30 - 12.30
14 April - 9.30 - 12.30

If you secure a place on this course you will be sent a sperate invite to join the Microsoft Teams meeting on the above dates.


Summary of Course Content 

-       What is meant by 'conflict' and 'aggression'
-       The difference between aggression, passivity, passive aggression and assertiveness
-       The link between anger and fear: the Cycle of Aggression
-       The role of the worker in the prevention of aggression. incl. promoting a non-violent environment
-       Body language; consistent messages; remaining present and focusing
-       Being risk aware;
Venue
 Microsoft Teams, online learning session
Tutors
 Rachel Holliday
Start Date
Wednesday 14 April 2021
Times
 09:30 - 12:30
Notes