Email Management and Outlook Tips & Tricks

Course Code
Course Types
Why attend?
This training course will help you overcome ineffective email habits and introduce you to procedures that reduce your daily email management time. It enables you to rethink how you manage your email and will help you reclaim at least 60 minutes of your working day.
You will also learn lots of best practice tips and shortcuts to help you work more efficiently and get the most from Microsoft Outlook.
Start Date
Tuesday 21 June 2022
End Date
Tuesday 21 June 2022
10:00 - 13:00
Number of Sessions
Learning outcomes
Outline Programme
• Using Email – The pros and cons, and stresses
• Writing emails – How to write more clearly and make subject lines effective
• Cross cultural issues
• Tips on reducing time - When replying, forwarding and copying emails
• Managing Emails – The 5 D’s and aiming for “Zero Inbox”
• Risks of Email – Angry emails, etiquette and legal issues
• Microsoft Outlook Tips & Tricks – Best practice tips, techniques and shortcuts to help you work more productively with Outlook’s inbox, tasks and calendar
Additional information
This session will take place on Microsoft Teams. You will be sent a link before the session.

What is Teams?
Microsoft Teams allows multiple people to connect via video link or phone, similar to Zoom, WhatsApp or Facetime. Microsoft Teams is being used by Brighton and Hove City Council to hold meetings and training online. You do not have to have the Microsoft Teams app to join the meeting, you can simply join through your web browser.

If you already have Microsoft Teams on your computer or phone/tablet:

1. Open Teams or Outlook calendar meeting > click Join

2. Select your device camera, and microphone settings and click Join

3. Wait for the meeting organizer to let you in (this doesn't always happen)

If you don’t have Microsoft Teams:

"Click on Join Microsoft Teams Meeting"

1. You will see “Download the windows app” or “Join on the web instead”.

2. Please click on “Join on the web instead”

3. When prompted, Allow Teams to use your device microphone and camera

4. Wait for the meeting organizer to let you in

Please do not use Citrix to access this session.
Target Audience
Brighton & Hove City Council Staff
target audience
Course pre-requisites
Microsoft Teams, online learning session
Event Trainers
Trainer TBC A
Pricing Bands
Tier 1
Tier 2
Tier 3
Tier 4
Tier 5