Search for Learning and Development Services and Pathways

Course Type
5 events found
You may also find Online Learning to suit your requirements by changing the Course Type in the form above and reselect 'search'.

Page 1 of 1

Code: BH/21/0612 Developing Your Leadership Style online session (Microsoft Teams)



 

Session Content
Managing or leading – what’s the difference?
Quick overview of leadership concepts
What are the features of the (VUCA) context in which you are trying to lead – what leadership challenges do you have?
Goleman’s 6 Styles of Leadership – which styles do you use and are they helpful?
Link to B&HCC Behaviour Framework – especially Leading and Managing Teams
Working on your leadership presence and action planning

Essential Information
Session Session Date Session Time Session Venue Map
1 13 April 2021 10:00 - 12:00 Microsoft Teams Map

Code: BH/21/0718 Induction briefing session for “Improving Customer Experience” Mandatory – for all new starters (Microsoft Teams)

Improving Customer Experience is everyone’s responsibility which in turn will increase customer satisfaction. We all need to be aware of all key initiatives that are underway in our organisation and how we could play our part in this. These currently include – Customer Promise, Customer Experience Vision, One Council approach, Equalities implications, learning from customer feedback.

Essential Information
Session Session Date Session Time Session Venue Map
1 13 April 2021 11:00 - 13:00 Microsoft Teams Map

Code: BH/21/0663 Personal Safety and De-escalation Techniques online sessions (Microsoft Teams)

This training is highly recommended for lone workers and other staff that work in a customer facing role who may deal with potential violence and aggression at work.

Lone Working is an area of work that can cause workers considerable stress and anxiety. This is particularly the case when workers have not considered the potential of the situation in a rational way. This area can also be problematic when workers do not receive appropriate support and/or sufficient training and guidance.

This training aims to provide participants with understanding of what would be considered safe working practices in this context. The course is informed by the policies and procedures of the organisation as well as material from the Suzy Lamplugh Trust, HSE, DoH, and NICE. It is set in the context of the Care Act (2014) and supports the Social Care Commitment.

The training does not cover the use of physical techniques.

Essential Information
Session Session Date Session Time Session Venue Map
1 13 April 2021 09:30 - 12:30 Microsoft Teams Map
2 14 April 2021 09:30 - 12:30 Microsoft Teams Map

Code: BH/21/0476 Self esteem, older people and wellbeing (EVENT FULL)

This course will be useful for anyone working with older people and anyone with an interest in enhancing their understanding of self esteem and wellbeing. 
The course explores the concept of self esteem and draws on thinking in psychology to look in depth at what self esteem might consist of.

It goes on to explore the impact of ageing on self esteem and things that are important to consider when working with older people.

The course also draws on participative research with older people into what contributes to or detracts from wellbeing,  and focusses on how relationships and good practice can make a big contribution to enhancing self esteem and wellbeing in later life.

Essential Information
Session Session Date Session Time Session Venue Map
1 13 April 2021 09:30 - 13:00 Microsoft Teams Map

Code: BH/21/0784 Working with people with co-occurring Mental health and Substance use issues

These sessions are co-facilitated with Fulfilling Lives Staff

This course will enable participants to develop their understanding of “Dual Diagnosis” and work more effectively with service-users who present with complex needs including mental health and substance use issues. Participants will review key concepts, explore attitudes and myths, discuss best practice in client work, and know what  treatment pathways and local support systems are available.


People are required to register in advance for this meeting:

https://zoom.us/meeting/register/tJElf-mrrjooHNV-Fds7lPtcvSQiN9-at1Ff

After registering, you will receive a confirmation email containing information about joining the meeting.

Essential Information
Session Session Date Session Time Session Venue Map
1 13 April 2021 13:30 - 16:00 Zoom Map
2 20 April 2021 13:30 - 16:00 Zoom Map
3 27 April 2021 13:30 - 16:00 Zoom Map