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Code: BH/21/0629 IOSH Managing Safely (ZOOM)

What is IOSH Managing Safely and who is this course for?

This course is accredited by IOSH (The Institution of Occupational Safety and Health) and will provide delegates with an opportunity to achieve a nationally recognised, health and safety qualification.

This training is recommended for managers, supervisors and team leaders who wish to gain confidence and a  deeper understanding of their health and safety responsibilities and successful health and safety management. This course will help delegates to lead by good example, to effectively manage the health, safety and wellbeing of their team and embed a positive and safe culture in the workplace. 

What does this course cover?

This course covers responsibilites, identifying hazards, assessment and control of risks, incident and accident investigation and measuring performance.

How will the course be delivered and assessed?

This training course will be delivered virtually via Zoom in 4 sessions, between 09.30-15.30 on days 1, 2 & 3 and between 09.30 and 12.30 on day 4. Delegates must be able to attend all sessions and undertake a 45 minute knowledge based test  consisting of multi-format questions on the final day. Delegates will also be required to complete a skill-based, practical risk assessment carried out in their workplace

Priority for places is given to BHCC staff and Schools staff but a limited number of places are available to external people. 

Essential Information
Session Session Date Session Time Session Venue Map
1 22 June 2021 09:30 - 15:30 Zoom Map
2 23 June 2021 09:30 - 15:30 Zoom Map
3 24 June 2021 09:30 - 15:30 Zoom Map
4 25 June 2021 09:30 - 12:30 Zoom Map

Code: BH/21/0500 Safeguarding Adults: Being Caused to Undertake a Safeguarding Enquiry (EVENT FULL)

This course is for people working in Adult Social Care who may be “caused to” carry out a Section 42 Safeguarding Enquiry by the Local Authority. This includes all Adult Provider Services in the local authority & the Private and Voluntary sector. It is also relevant to others who may be “caused to” enquire for example, Occupational Therapists and Care Managers who work for the Local Authority.

This is a virtual, interactive small group course where your questions and input are welcome.

Our aim is to learn together, share our knowledge and skills to ensure that we feel equipped to look into a situation where someone may have experienced abuse or neglect. To plan what we need to do to reduce risks in our service and help the person at the centre of the enquiry to understand what happened and what steps we have taken in order that they have the outcome they hope for.

This course looks at:

·         your role and responsibilities in relation to undertaking Safeguarding Enquiries at the request of the Local Authority. We will look at the nature of requests from the Local Authority Causing you to Enquire and what guidance you can expect to receive from the Local Authority. 

·         Exploring good practice in relation to involving the person (& or their representative) who may have experienced abuse or neglect, ensuring that their views, wishes and outcomes are at the centre of the Enquiry.

·         We will identify and discuss how to apply good practice principles in relation to Making Safeguarding Personal, Professional Curiosity and the six principles of:  Empowerment, Protection, Prevention, Participation, Partnership and Accountability.

·         Planning and conducting an enquiry taking into account the Nature, Scope and Purpose of the Enquiry which the Social Worker/Lead Enquiry Officer will have outlined.

·         You will be reminded of your responsibilities if you are an Employer in relation to DBS reporting and identifying of People working in a position of trust (PIPOT)

·         You will have the opportunity to think through how you will structure the Summary of your Enquiry so that this is accessible to those who will read it.

Essential Information
Session Session Date Session Time Session Venue Map
1 22 June 2021 09:30 - 13:15 Microsoft Teams Map
2 24 June 2021 09:30 - 13:15 Microsoft Teams Map

Code: BH/21/1036 Strengths Based Approach in Health & Adult Social Care FOR PRACTITIONERS

Strengths Based Approach

Building partnerships where people’s experiences and ideas can be heard and contribute to the development of social care is at the heart of our vision for strengths based practice.  We are developing an approach  that appreciates people’s interests, skills and knowledge and creates hopeful futures.

 Please join us If you would like to experience:

·         The chance to affirm and enhance your knowledge of Strength based approaches

·         An opportunity to think and reflect on your work

·         A sharing of experience and generating of new ideas

·         A warm supportive environment where you can be curious and try things out

Essential Information
Session Session Date Session Time Session Venue Map
1 22 June 2021 09:30 - 13:30 Microsoft Teams Map
2 24 June 2021 09:30 - 13:30 Microsoft Teams Map

Code: BH/21/0649 Effective Communication Skills

This is an open, practical and participative course over two mornings, with exercises, discussion and tutor input.

We will cover:

How do we Communicate?
A look at the ways in which we communicate with others, including:
• face-to-face
• telephone
• text
• email

What Makes a Good Communicator?
What are the key qualities and behaviours of a good communicator?

Face-to-face Communication
The importance of:
• the words we use (vocabulary)
• how we say it (tone)
• what it looks like (visual)

Quality, Questioning and Listening
The key aspects and skills involved to maximise effectiveness.

Effective Body Language
The effects of both positive and negative body language on how we and our message are perceived.

Using Tone Effectively
How to avoid the pitfall of, “I only said…”

What are Good Interpersonal Skills and How Do We Define Them?
What are the barriers to Interpersonal communication

Telephone Communications
What can go wrong, followed by guidelines for effective use of the telephone.

The Written Word
How to sharpen up our emails, letters and texts. 
What to avoid and why
What will help improve clarity and understanding

We will finish with an action session, where you commit to the actions you will take afterwards.

The session is being delivered by Yellowday Training.

Essential Information
Session Session Date Session Time Session Venue Map
1 24 June 2021 10:00 - 13:00 Microsoft Teams Map
2 25 June 2021 10:00 - 13:00 Microsoft Teams Map

Code: BH/21/1119 FCL Teams owners training

This virtual training session covers the essential features in Microsoft Teams required for managing your team, such as managing team settings, membership and communications. The course will train you to create, manage, maintain and close your collaborative workspaces effectively and securely.

Essential Information
Session Session Date Session Time Session Venue Map
1 24 June 2021 10:00 - 11:00 Microsoft Teams Map

Code: BH/21/0625 Managing Mental Health (Microsoft Teams) (EVENT FULL)

Designed for

Managers who support staff in the workplace who are experiencing mental ill health issues

This course will enable delegates to positively support and manage staff who are experiencing mental ill health. The focus of the course will be on practical ways to manage and support positive mental well-being for all staff including employees who are experiencing stress and distress.


  • Promoting well-being in the workplace
  • The law relating to mental health in the workplace
  • Identifying the early warning signs of an employee experiencing mental ill health
  • Early steps – monitoring and talking early about mental well-being issues
  • Managing an on-going mental health related illness at work
  • Best practice in keeping in touch during sickness absence
  • Returning to work and making ‘reasonable adjustments’
  • A 4-stage model for speaking to employees experiencing mental ill health

Essential Information
Session Session Date Session Time Session Venue Map
1 24 June 2021 09:30 - 12:30 Microsoft Teams Map

Code: BH/21/0818 Optional follow up session to the Recruiting Virtually eLearning course

To support recruiting managers with their recruitment & selection, we have arranged some online sessions for any questions managers may have, and any support that may be needed.

This online session is an opportunity for recruiting managers to attend if they have any questions or require further support from having completed the Recruiting Virtually eLearning course.

You must have completed the Recruiting Virtually eLearning before virtually attending this follow up session.

The session will be facilitated via Microsoft Teams by Norma Williams and Catriona Matthews Learning & Development Consultants from HR & OD

Essential Information
Session Session Date Session Time Session Venue Map
1 24 June 2021 11:00 - 12:30 Microsoft Teams Map

Code: BH/21/0870 PROACT-SCIPr-UK® Introduction and Foundation Refresher (for 55 Drove Road & Tudor House staff)

PROACT-SCIPr-UK is an organisational approach to understanding behaviour and supporting individuals to manage their own behaviour using Positive Behaviour Support.

The programme has been amended due to the Covid-19 outbreak and infection prevention control measures and special instructions for attending this course are detailed below in the additional information. Please ensure these are read and understood before applying and attending the programme. Delegates can also request a full copy of the risk assessments that cover this training course.

This one day training is an annual refresher of both the Introduction and Foundation training. All participants should have already attended the original training. It is for staff at Tudor House and Drove Road, who work with young people with Learning Difficulties.

During the course we will include:

  • philosophy of PROACT-SCIPr-UK ®
  • understanding behaviour
  • beliefs, values and attitudes
  • the whole approach
  • understanding the individual
  • reaction to crisis
  • calming techniques
  • legal issues and risk assessment
  • health & safety around physical interventions taught
  • record, reporting, record keeping documentation

Audit based physical interventions:

  • assertive commands
  • stance
  • protective stance (stage 1)
  • touch support
  • protective stance (stage 2)
  • front approach prevention
  • front arm catch
  • two person touch support
  • one and two person escorts
  • front and back hair pull

The course includes a short written test to assess participants' understanding of course content and an assessment of the physical interventions taught during the course.


Essential Information
Session Session Date Session Time Session Venue Map
1 24 June 2021 09:30 - 15:30 Hill Park School (lower site) venue Map

Code: BH/21/0415 Safeguarding Adults - Basic Awareness (EVENT FULL)

This course looks at the main principles of adult safeguarding in line with the Care Act and the Making Safeguarding Personal approach. It explores practice issues regarding abuse or neglect to adults, including the responsibilities of staff in preventing and reporting. This course is aimed at customer facing staff who support adults. 

If you require refresher training, please book a place on Safeguarding Adults Update instead.

Essential Information
Session Session Date Session Time Session Venue Map
1 24 June 2021 13:00 - 16:30 Microsoft Teams Map

Code: BH/21/1090 Stoma Care

To enable care staff to have a basic understanding of colostomy care. This virtual course, delivered over Microsoft Teams, will cover the following content: -

Part 1 (30-45mins)

Talk and discussion;
What is stoma
Different types of stoma's, their output and apporopriate product use
Stomal complications and management


Part 2 (30-45minutes)

Live demonstration of how to change a pouch and practical session. 

Essential Information
Session Session Date Session Time Session Venue Map
1 24 June 2021 14:00 - 16:00 Microsoft Teams Map