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Code: BH/21/1387 Attendance Management Training for Schools

This session will develop and increase your confidence in how to effectively manage sickness under the new Attendance Management Policy.

Essential Information
Session Session Date Session Time Session Venue Map
1 24 September 2021 10:00 - 11:30 Microsoft Teams Map

Code: BH/21/1252 Dealing with difficult customers (EVENT FULL)

This course is for all employees who might face angry, aggressive or demanding customers, whilst learning to manage difficult external relationships.

The course raises participants' understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation. 

You may also be interested in de-escalation course for lone-workers

The training is delivered by Steve Hallett from Yellowday Training

Essential Information
Session Session Date Session Time Session Venue Map
1 24 September 2021 10:00 - 16:00 Microsoft Teams Map

Code: BH/21/1416 Managing and Learning from Medication Errors (Adult Social Care) (Zoom)

This course is aimed at managers and seniors that look at the process by which medicines are managed.

If you’re trying to reduce medication errors stop right now, you’re thinking about this the wrong way around. You want to reduce the harm that medication errors (or more correctly medication incidents) cause, and the only way you’ll do this is by learning from these incidents. With success, you’ll see your reported incidents go up, giving you more opportunities to learn. But the harm they cause should go down.

This course will teach you how manage, report and learn from medication incidents. It will enable you to provide the correct response to Safeguarding Teams and Care Quality Commission (CQC). It will enable you to reduce the chance of harm from medication incidents occurring by learning from them.

We can study actual medicines incidents that have occurred in your organisation in the case studies (if you are able to send suitable examples to us prior to the course).

In addition to the handout, you will be sent an electronic copy of our medicines incident form and investigation protocols.

Essential Information
Session Session Date Session Time Session Venue Map
1 24 September 2021 10:00 - 13:30 Zoom Map

Code: BH/21/1280 Overcoming Overwhelm online - 2 sessions (Zoom) (EVENT FULL)

Overwhelm – a personal plan

What is overwhelm and what causes it?

Being overwhelmed occurs when there is too much of something going on – we feel
like we’re drowning or being buried.

This can happen for a number of reasons, but a feeling of too many things to do, too
much work, too much work pressure and too many deadlines can be a major

Feeling overwhelmed has repercussions on the whole of our life. It can make us feel
tired, interfere with our sleep and make it difficult for us to think rationally. These
negative emotions can make it more difficult for your body to fight off infections and
can have a physical effect with fatigue, neck and upper-back pain, for example.
Add all this together and it can affect every area of life, impacting our social lives and
relationships on top of the work challenges.

All these feelings distract us from being effective and efficient and that, in turn, leads
to lowered ‘performance’ and sets up a vicious cycle dragging us further down.
This can lead to procrastination (making things worse!) and creative avoidance –
doing things that don’t really matter to distract ourselves or things that give us
pleasure, putting off the real work further.

Online sessions via zoom of two x 2 hours (you will need to attend both sessions)

This four hour session offers a practical and experiential opportunity to understand,
appreciate and acknowledge that different situations trigger people in different ways.

What one person will find ‘easy’ another may find ‘challenging’ and adding to levels
of stress.

Once we have an understanding of our personal ‘triggers’ we are then in a better
position to find the solutions to manage our stress, our workloads, and find effective
ways that enable us to feel more ‘in control’.

Essential Information
Session Session Date Session Time Session Venue Map
1 23 September 2021 10:00 - 12:00 Zoom Map
2 24 September 2021 10:00 - 12:00 Microsoft Teams Map