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Code: BH/22/0874 Personal Safety and De-escalation Techniques online sessions (Zoom) - Tenancy Team - Housing Services only
This training is for staff in the Tenancy Team - Housing Services only.
The course aims to increase participants’ confidence in dealing with potentially challenging or volatile situations by equipping them with a range of techniques and strategies that can be used to de-escalate situations. It also focuses on safe working practices when lone working including strategies, control measures and precautions to minimise risk.
This training is provided over two half days via Zoom.
Part 1 - 30 May - 9.30 - 12.30
Part 2 - 31 May - 9.30 - 12.30
You would need to attend both sessions.
Code: BH/22/0877 Coaching Skills for Managers (for identified managers in Children's services only)
The aim of the programme is to introduce a coaching approach into your supervision practice in order to:
- Improve the quality of supervision
- Embed the role of the ‘manager as coach’ to develop skills and resilience in workers
- Achieve accountable decision-making through the supervision process
The elements of the programme include:
- Five half day practical and participative workshops
- Exercises, demonstrations, practice and discussion
- Direct observation of supervision practice, providing structured feedback and identifying areas for individual development
|Session||Session Date||Session Time||Session Venue||Map|
|1||26 April 2022||09:30 - 12:30||Moulsecoomb Hub South - Conference Room 1||Map|
|2||03 May 2022||09:30 - 12:30||Moulsecoomb Hub South||Map|
|3||17 May 2022||09:30 - 12:30||Moulsecoomb Hub South - Conference Room 4||Map|
|4||31 May 2022||09:30 - 12:30||Great Hall, Moulsecoomb Hub North||Map|
|5||14 June 2022||09:30 - 12:30||Moulsecoomb Hub South - Conference Room 4||Map|
Code: BH/22/0929 Microsoft Teams Owners Training
This course covers the essential features in Microsoft Teams required for managing your team, such as managing team settings, membership and communications. The course will train you to create, manage, maintain and close your collaborative workspaces effectively and securely.
- Overview of Teams
- Creating a team
- Managing and maintaining your team
- Managing Files
- Closing your team
Note: This course is designed for intermediate users of Microsoft Teams. Please attend the Introduction to Microsoft Teams training before attending the session. You will only need to attend this course if you manage a team. Essential Information