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Code: BH/21/0721 Personal Safety and De-escalation Techniques for staff in Libraries - online sessions (Microsoft Teams) (EVENT FULL)

This training is highly recommended for lone workers and other staff that work in a customer facing role who may deal with potential violence and aggression at work.

Lone Working is an area of work that can cause workers considerable stress and anxiety. This is particularly the case when workers have not considered the potential of the situation in a rational way. This area can also be problematic when workers do not receive appropriate support and/or sufficient training and guidance.

This training aims to provide participants with understanding of what would be considered safe working practices in this context. The course is informed by the policies and procedures of the organisation as well as material from the Suzy Lamplugh Trust, HSE, DoH, and NICE. It is set in the context of the Care Act (2014) and supports the Social Care Commitment.

The training does not cover the use of physical techniques.

Essential Information
Session Session Date Session Time Session Venue Map
1 06 April 2021 09:30 - 12:30 Microsoft Teams Map
2 07 April 2021 09:30 - 12:30 Microsoft Teams Map