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Code: BH/21/0725 Induction briefing session for “Improving Customer Experience” Mandatory – for all new starters (Microsoft Teams) (EVENT FULL)

Improving Customer Experience is everyone’s responsibility which in turn will increase customer satisfaction. We all need to be aware of all key initiatives that are underway in our organisation and how we could play our part in this. These currently include – Customer Promise, Customer Experience Vision, One Council approach, Equalities implications, learning from customer feedback.

Essential Information
Session Session Date Session Time Session Venue Map
1 07 June 2021 13:00 - 15:00 Microsoft Teams Map

Code: BH/21/0642 Sexual Activity and the Mental Capacity Act - two day course

This course will give participants and overall understanding of how the Mental Capacity Act 2005 applies to issues of sexual activities.

Essential Information
Session Session Date Session Time Session Venue Map
1 07 June 2021 14:00 - 17:00 Zoom Map
2 08 June 2021 14:00 - 17:00 Zoom Map

Code: BH/21/0812 Think BIG - Future ways of working (Staff) (EVENT FULL)

Our Future Ways of Working programme builds on Our People Promise, our employment offer to all staff. Using our learning and experience of the past year, we want to involve you in the design of a future offer that supports ways of working for all, whether working in a front facing role across the city or working in a more flexible way.

Essential Information
Session Session Date Session Time Session Venue Map
1 07 June 2021 14:00 - 16:00 Online Learning Session Map