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Code: BH/19/0075 Embedding One Council approach - Customer Experience Ambassadors Awareness Raising Session (invitation only)

The ‘One Council Approach’ will raise awareness about a way of working where customers experience a response which is similar in ‘style’ and consistently helpful regardless of any service customers approach. This will contribute to the Council achieving its vision for customer services “Getting things right first time, every time!”

This course is for those who are identified as Customer Experience Ambassadors.  

Participants will have attended train the trainer and will be expected to deliver similar awareness raising sessions to other Council colleagues. We will continue to refine the key messages based on feedback from you and your colleagues during this session.

Essential Information
Session Session Date Session Time Session Venue Map
1 09 April 2019 09:30 - 13:00 Hove Town Hall - Training Room G106 Map

Code: BH/19/0331 Safer People Handling - Basic Awareness (EVENT FULL)

This one day course is designed to increase staff awareness of the possible injuries to themselves and to enable them to carry out transfer operations safely. The course includes informal discussions and practice in transfer techniques.
Numbers on the course are strictly limited to allow time for all participants to practice the various transfer techniques and use of the transfer aids.

Participants will receive an attendance certificate to show that they have received training under the Manual Handling Operations Regulations 1992
.

Essential Information
Session Session Date Session Time Session Venue Map
1 09 April 2019 09:30 - 16:30 Montague House Manual Handling Training Room Map

Code: BH/19/0290 TribePad System Training (morning session) (EVENT FULL)

TribePad is the Council's new e-Recruitment system and goes live on 1st April 2019. This training has been designed to give you the base skills required to navigate the system, submit and monitor requisitions and complete the candidate on boarding process. We will also cover best practice approach to recruitment.

Essential Information
Session Session Date Session Time Session Venue Map
1 09 April 2019 09:00 - 12:00 Brighton Town Hall - Revs and Bens Training Room (1st Flr) Map