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Code: BH/20/0214 De-escalation Techniques

This course will support customer facing staff to identify strategies to reduce the likelihood of aggression and violence and to respond appropriately when presented with aggression, either face to face or over the phone. The emphasis of this course is to reduce aggression and the course does not cover physical techniques.

Essential Information
Session Session Date Session Time Session Venue Map
1 08 September 2020 10:00 - 13:00 Skype for Business Map
2 09 September 2020 10:00 - 13:00 Skype Map

Code: BH/20/1194 Meeting the Needs of BAME Children (for Foster Carers) (EVENT FULL)

The session will cover issues of race, identity, marginalization and discrimination. We will consider associated terminology, discuss strategies to challenge racism and explore the implications of potentially damaging attitudes, language and behaviours. 

We will watch a film which offers a young person's perspective and use this to consider how we can support BAME young people in developing a positive sense of identity. Case studies (which you will have a chance to look at before the session) will be used to bring together our deliberations. They will help in focussing our strategies of how we can work collectively towards better meeting the needs of BAME children.



Essential Information
Session Session Date Session Time Session Venue Map
1 09 September 2020 10:00 - 12:30 Zoom Map

Code: BH/20/1301 Motivational Interviewing: Working Skilfully with People Using Substances

This practical skills-based online course can also be taken as refresher.

The zoom sessions are complemented by a webpage of resources and a comprehensive workbook.

This is what some of last month’s attendees have said:
“It's hard to see how this training could possibly be improved. It was, without doubt, one of the best courses I have ever attended and the knowledge I have gathered up will be extremely useful to me in my role as mentor and recovery coach.”

“The training has allowed me reflect on my own communication styles, and the traps I tend to fall in to. I have lots of new ideas, and resources for making positive changes in my communication skills with clients.”

“ so many useful skills in how to put MI into practice, my clients are going to LOVE this”

“Pretty much everything on the course has been of such value! The handouts and resources provided are extremely helpful and I will use in the future to consolidate learning an apply in the workplace.”                                                                                                                                                                                                                                                                                                                                             “I will definitely be able to apply this in my current role, and on a personal level. Thank you SO MUCH”  

“This was excellently adapted to zoom with real effort to keep the pace going and avoid zoom fatigue. I learnt a lot more than I thought I would”

“Everyone needs to do this course, it’s amazing”

Essential Information
Session Session Date Session Time Session Venue Map
1 02 September 2020 10:30 - 12:30 Zoom Map
2 09 September 2020 10:30 - 12:30 Zoom Map
3 16 September 2020 10:30 - 12:30 Zoom Map