As staff working in local government this is your chance to develop your understanding of the political nature of local government and increase your understanding of the role and aims of elected councillors; how they work, who they are, what their relationship is to the running of the Council and delivery of services.

The course is your chance to ask questions, explore issues and gain a better understanding of the relationships with and between councillors and officers. It’s an open door to explore what you want to know.

Improving Customer Experience is everyone’s responsibility which in turn will increase customer satisfaction. We all need to be aware of all key initiatives that are underway in our organisation and how we could play our part in this. These currently include – Customer Promise, Customer Experience Vision, One Council approach, Equalities implications, learning from customer feedback.

This is an approach to deliver support and development for administrators within B&HCC.  As a result of the pandemic, we are unable to deliver the same, classroom based development; this approach is to provide an alternative style of delivery which still supports you as an adminstrator.

This learning will be delivered in 2 remote (Zoom) sessions, lasting 3 hours, on sequential weeks.  You must be able to able both sessions.

This course is for office managers and administrators providing support to large teams who wish to further their personal and professional development.

You will be encouraged to reflect on what you have learnt, and to draw up action plans to put it in to practice back in the workplace.

Here are the Zoom links:

June:
1st session: 15 June 9:30 - 12:30 https://us02web.zoom.us/j/88441402388?pwd=RXJEM1lrRVBNemhvM0NoVnByNnBaQT09 Meeting ID: 884 4140 2388 Passcode: 230916

2nd session: 22 June 9.30 - 12:30 https://us02web.zoom.us/j/85894737666?pwd=cTd3SnhVTHBVY3ZWeDc0aWNMc2FGZz09 Meeting ID: 858 9473 7666 Passcode: 228742
 

This programme will provide an introduction to mentoring with clarification of what mentoring is, the role of the mentor and some skills development.

Those who wish to embark on the role to get a clear picture of what this would mean plus some tangible experience to build on in future should they wish to pursue the role.

This virtual programme will give participants the relevant knowledge of giving presentations in the  virtual arena. It also includes several chances to practice their skills and receive constructive feedback on their performance. As most people find making presentations a nervous experience, the training will be both supportive and collaborative, building on each individual’s strengths and helping people to develop in areas where they feel less competent or confident.

The programme is a blend of interactive small group virtual sessions (using MSTeams) and individual work. It is spread over a period of a month.

As staff working in local government this is your chance to develop your understanding of the political nature of local government and increase your understanding of the role and aims of elected councillors; how they work, who they are, what their relationship is to the running of the Council and delivery of services.

The course is your chance to ask questions, explore issues and gain a better understanding of the relationships with and between councillors and officers. It’s an open door to explore what you want to know.

Thinking of starting an Apprenticeship, not sure if it’s for you?

Did you know Apprenticeship programmes are available for all ages and available at all levels from Level 2 up to Degree and Masters Level 7?

The Apprenticeship Team are running virtual sessions for all management and staff interested in starting an apprenticeship and want to know more.  Book a place through the gateway and the apprentcieship team will send you a time to drop in.

Book onto a  drop in session near you!

Improving Customer Experience is everyone’s responsibility which in turn will increase customer satisfaction. We all need to be aware of all key initiatives that are underway in our organisation and how we could play our part in this. These currently include – Customer Promise, Customer Experience Vision, One Council approach, Equalities implications, learning from customer feedback.

A half-day online outline programme on telephone skills training, which will focus on dealing with angry and challenging customers.

This is an approach to deliver support and development for administrators within B&HCC.  As a result of the pandemic, we are unable to deliver the same, classroom based development; this approach is to provide an alternative style of delivery which still supports you as an administrator.

This learning will be delivered in 2 remote (Zoom) sessions, lasting 3 hours, on sequential weeks.  You must be able to able both sessions.

This course is for office managers and administrators providing support to large teams who wish to further their personal and professional development.

You will be encouraged to reflect on what you have learnt, and to draw up action plans to put it in to practice back in the workplace.

Here are the Zoom links:

September
1st session: 20 September 9.30 - 12.30  https://us02web.zoom.us/j/85097268680?pwd=NGIxTEt2bkRQaWd6WmdwQWFPamZMdz09 Meeting ID: 850 9726 8680 Passcode: 472707
2nd session: 27 September 9.30 - 12.30 https://us02web.zoom.us/j/88264878924?pwd=cmNzZG8wVU8yV0VEZGFYUVUzcUxCQT09 Meeting ID: 882 6487 8924 Passcode: 840823