You may also find Online Learning to suit your requirements by changing the Course Type in the form above and reselect 'search'.
Code: BH/22/1091 Presentation Skills online (Microsoft Teams)
This virtual programme will give participants the relevant knowledge of giving presentations in the virtual arena. It also includes several chances to practice their skills and receive constructive feedback on their performance. As most people find making presentations a nervous experience, the training will be both supportive and collaborative, building on each individual’s strengths and helping people to develop in areas where they feel less competent or confident.
The programme is a blend of interactive small group virtual sessions (using MSTeams) and individual work. It is spread over a period of a month.
Session | Session Date | Session Time | Session Venue | Map |
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1 | 08 November 2022 | 10:15 - 11:45 | Microsoft Teams | Map |
2 | 15 November 2022 | 10:15 - 11:45 | Microsoft Teams | Map |
3 | 22 November 2022 | 10:15 - 12:30 | Microsoft Teams | Map |
Code: BH/22/1092 Presentation Skills online (Microsoft Teams)
This virtual programme will give participants the relevant knowledge of giving presentations in the virtual arena. It also includes several chances to practice their skills and receive constructive feedback on their performance. As most people find making presentations a nervous experience, the training will be both supportive and collaborative, building on each individual’s strengths and helping people to develop in areas where they feel less competent or confident.
The programme is a blend of interactive small group virtual sessions (using MSTeams) and individual work. It is spread over a period of a month.
Session | Session Date | Session Time | Session Venue | Map |
---|---|---|---|---|
1 | 10 January 2023 | 10:15 - 11:45 | Microsoft Teams | Map |
2 | 17 January 2023 | 10:15 - 11:45 | Microsoft Teams | Map |
3 | 24 January 2023 | 10:15 - 12:30 | Microsoft Teams | Map |
Code: BH/22/0807 Dealing with difficult customers
This course is for all employees who might face angry, aggressive or demanding customers, whilst learning to manage difficult external relationships.
The course raises participants' understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation.
You may also be interested in the de-escalation course for lone workers
Session | Session Date | Session Time | Session Venue | Map |
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1 | 08 February 2023 | 09:30 - 16:30 | Microsoft Teams | Map |