This virtual programme will give participants the relevant knowledge of giving presentations in the  virtual arena. It also includes several chances to practice their skills and receive constructive feedback on their performance. As most people find making presentations a nervous experience, the training will be both supportive and collaborative, building on each individual’s strengths and helping people to develop in areas where they feel less competent or confident.

The programme is a blend of interactive small group virtual sessions (using MSTeams) and individual work. It is spread over a period of a month.

This virtual programme will give participants the relevant knowledge of giving presentations in the  virtual arena. It also includes several chances to practice their skills and receive constructive feedback on their performance. As most people find making presentations a nervous experience, the training will be both supportive and collaborative, building on each individual’s strengths and helping people to develop in areas where they feel less competent or confident.

The programme is a blend of interactive small group virtual sessions (using MSTeams) and individual work. It is spread over a period of a month.

This course is for all employees who might face angry, aggressive or demanding customers, whilst learning to manage difficult external relationships.

The course raises participants' understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation. 

You may also be interested in the de-escalation course for lone workers