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13 events found
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Code: BH/22/1091 Presentation Skills online (Microsoft Teams)

This virtual programme will give participants the relevant knowledge of giving presentations in the  virtual arena. It also includes several chances to practice their skills and receive constructive feedback on their performance. As most people find making presentations a nervous experience, the training will be both supportive and collaborative, building on each individual’s strengths and helping people to develop in areas where they feel less competent or confident.

The programme is a blend of interactive small group virtual sessions (using MSTeams) and individual work. It is spread over a period of a month.

Essential Information
Session Session Date Session Time Session Venue Map
1 08 November 2022 10:15 - 11:45 Microsoft Teams Map
2 15 November 2022 10:15 - 11:45 Microsoft Teams Map
3 22 November 2022 10:15 - 12:30 Microsoft Teams Map

Code: BH/22/1092 Presentation Skills online (Microsoft Teams)

This virtual programme will give participants the relevant knowledge of giving presentations in the  virtual arena. It also includes several chances to practice their skills and receive constructive feedback on their performance. As most people find making presentations a nervous experience, the training will be both supportive and collaborative, building on each individual’s strengths and helping people to develop in areas where they feel less competent or confident.

The programme is a blend of interactive small group virtual sessions (using MSTeams) and individual work. It is spread over a period of a month.

Essential Information
Session Session Date Session Time Session Venue Map
1 10 January 2023 10:15 - 11:45 Microsoft Teams Map
2 17 January 2023 10:15 - 11:45 Microsoft Teams Map
3 24 January 2023 10:15 - 12:30 Microsoft Teams Map

Code: BH/22/0807 Dealing with difficult customers

This course is for all employees who might face angry, aggressive or demanding customers, whilst learning to manage difficult external relationships.

The course raises participants' understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation. 

You may also be interested in the de-escalation course for lone workers

Essential Information
Session Session Date Session Time Session Venue Map
1 08 February 2023 09:30 - 16:30 Microsoft Teams Map