This course will provide you with ideas and practical skills to manage and organise your time more effectively, helping you prioritise those activities which are most important to your success.Essential Information
A two-day introductory course delivered by CAMHS and social care staff , instructed and guided by the Anna Freud Centre, to deliver training on Adaptive Mentalization-Based Integrative Treatment (AMBIT). Training will be delivered to small groups of practitioners from a range of those services working with complex young people and their families, across the city. We aim to have 5 participants from 4 distinct services and welcome applications from staff working within social work, CAMHS and emotional well-being, schools and social care teams.Essential Information
The purpose of this session is to create the mindset and range of skills and behaviours that shape and embed a strong customer service culture across the BHCC teams to improve customer experience and satisfaction.
The Deprivation of Liberty Safeguards are an addendum to the Mental Capacity Act. They build upon the principle of least restrictive intervention and are a set of safeguards that apply to people who are being, or may need to be deprived of their liberty, in an acute hospital or registered care home.Essential Information
This course has been developed for those people who have responsibility for managing health and safety at work. This training will provide you with a good overview of your responsibilities and essential information on how to successfully manage health and safety in your workplace. The training will cover a wide range of topics and will enable you to fulfil your health and safety responsibilitiesEssential Information
This course is highly recommended for School Caretakers and Site Managers. This training will provide essential information on how to successfully manage the health and safety risks in schools. Topics covered will include:
· hazard identification through workplace inspections
· risk assessment
· record keeping
· reporting of incidents and near misses
· COSHH overview
· tools and equipment
· contractor management
· lone working
Improving Customer Experience is everyone’s responsibility which in turn will increase customer satisfaction. We all need to be aware of all key initiatives that are underway in our organisation and how we could play our part in this. These currently include – Customer Promise, Customer Experience Vision, One Council approach, Equalities implications, learning from customer feedback.
This half day workshop will introduce you to the practical elements of the Early Help process.
There is an assumption that course participants are working in a role where they are likely to make a Front Door for Families referral, complete an Early Help Strengthening Families Assessment or initiate a TAF (team around the family) meeting.
You will be taken through the process of referrals to the Front Door for Families (MASH), Early Help assessments, TAF meetings and planning for positive change whilst considering the voice of the child and the importance of a whole-family approach.
There will be the opportunity to participate in small group activities, whole group discussions and practical activities to develop your confidence in working with families who need some extra help.
Please ensure you have read the documents prior to attending the training. Familiarity with the Whole Family Working Strategy and the Threshold Document will support your participation in this course.
This course will support customer facing staff to identify strategies to reduce the likelihood of aggression and violence and to respond appropriately when presented with aggression, either face to face or over the phone. The emphasis of this course is to reduce aggression and the course does not cover physical techniques.Essential Information