This course will support customer facing staff to identify strategies to reduce the likelihood of aggression and violence and to respond appropriately when presented with aggression, either face to face or over the phone. The emphasis of this course is to reduce aggression and the course does not cover physical techniques.Essential Information
This course is for Adult Social Care staff and enables first aiders to give emergency first aid to someone who is injured or becomes ill. It includes both theory and practical sessions and is designed to boost confidence.
There are a number of practical assessments throughout the course that delegates will have to complete. There is also a multiple choice assessment paper at the end of the course. Certificates, valid for three years, will be issued to those who have met the required standard.
Each delegate will be provided with a first aid manual.
A practical course teaching how to administer medicines (in original packs) in a systematic way to reduce the chance of errors. It covers the care certificate and CQC requirements for medication training.
The course includes a competence test (simulated medicines rounds) with a follow-on assessment if learners fail this.
The session will cover issues of race, identity, marginalization and discrimination. We will consider associated terminology, discuss strategies to challenge racism and explore the implications of potentially damaging attitudes, language and behaviours.
We will watch a film which offers a young person's perspective and use this to consider how we can support BAME young people in developing a positive sense of identity. Case studies (which you will have a chance to look at before the session) will be used to bring together our deliberations. They will help in focussing our strategies of how we can work collectively towards better meeting the needs of BAME children.
This practical 1 day workshop and follow up e-learning module offers an opportunity to begin developing a reflective to-do list system, to help manage competing priorities in challenging and busy work settings. We will use an adaptation of the Bullet Journal, a notebook based system, to explore the latest thinking on effective systems and habits which support focus and work-life balance.
Part 2 - Staying Focused Follow Up e-learning - Approximately one month after the workshop, participants will be emailed follow-up supporting resources and a link to access Part 2 of the course, 'Staying Focused e-learning module - Monthly Migration and Reflection'. This module will take approximately 2 hours to complete and involves working on your live Bullet Journal to move into the new month, guided by video lessons.
Overview: The aim of this session is to increase your understanding of how humans react to change; how you personally cope with change, and how through self awareness, and technique, you can be a more effective and supportive leader of change.Essential Information
This course is for managers/supervisors in adult social care services that are required to induct new staff and for managers / supervisors to have an opportunity to increase their knowledge, skills and competence in delivering effective induction and supervision.
As the Care Certificate was introduced 5 years ago and is now embedded in Adult Social Care it will no longer be covered in the induction part of this course. Instead, general induction will be covered.
For those of you who do the Care Certificate as part of your workplace induction, there are a number of documents attached that will provide support for you in inducting staff, whether they are new to adult social care or have adult social care experience and / or a social care qualification.