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This training is for staff in the Tenancy Team - Housing Services only.
The course aims to increase participants’ confidence in dealing with potentially challenging or volatile situations by equipping them with a range of techniques and strategies that can be used to de-escalate situations. It also focuses on safe working practices when lone working including strategies, control measures and precautions to minimise risk.
This training is provided over two half days via Zoom.
Part 1 - 30 May - 9.30 - 12.30
Part 2 - 31 May - 9.30 - 12.30
You would need to attend both sessions.