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Code: BH 20/027 An Introduction to Brighton & Hove City Council

This is part of Brighton & Hove City Council's Induction Programme.
 
This course will give you an understanding of Brighton & Hove, the city council and the way it works as well as a feel for the diversity and range of services we offer.

Code: BH 22/001 PIER Employee Self Service (ESS)

PIER (Personal Information and Employment Resource) is the HR system used by all Brighton & Hove City Council staff and councillors, and schools,  providing online access to HR and Payroll information.

The PIER system has many benefits and enables staff to:

            Claim for Time & Expenses

·  View payslips

·  Change the email & password for your emailed payslips & P60’s

·  Change bank details

·  Update equalities information

·  Maintain emergency contact information

·  Add a private vehicle

·  Maintain qualifications & professional memberships

 

·  This course is designed to provide an overview of PIER Employee Self Service

 

·  Note: Managers should also complete the PIER Manager Access Overview elearning course


Code: BH 18/030 Armed Forces Covenant (Learning Pool)

This course is aimed at customer-facing staff. 

This elearning explains the commitment of the Armed Forces Covenant and how it can be honoured and implemented in the community. 

It will help you understand and apply the principles of the Covenant at a local level. It also provides sources of further information and support.


Code: BH 15/121 Business Continuity

This course is aimed at managers but all staff may find it informative.

The course covers the key concepts of Business Continuity and demonstrate how to complete your Business Continuity Plan. A Business Continuity Plan is essential to ensure that critical business functions can continue should unforeseen events occur.

 

This module will take about 30 minutes to complete.

Code: BH 22/005 Calendar Etiquette

This short eLearning course has been designed to give you some tips in managing your calendar more effectively and is available to all staff. 

Code: BH 18/008 Challenging Behaviour (Skill Boosters)

This course may be useful for anyone experiencing difficult working relationships. This course is part of the councillors induction pathway.

 

Challenging Behaviour: Dealing with bullying and harassment in the workplace.

 

It features dramatisations based on actual experiences.

Please note: this resource focuses on inappropriate behaviour between colleagues, rather than that involving customers and clients.

 

By the end of this course, you will be able to:

  • understand what inappropriate behaviour (bullying and harassment) means in the workplace
  • identify the effects of inappropriate behaviour on individuals and organisations
  • list some of the reasons why people bully and harass
  • understand how to deal with people who behave inappropriately.

Code: BH 19/021 County Lines, Gangs, Vulnerability and Exploitation

This course is intended to familiarise participants with some basic concepts in the field of gangs, vulnerability and exploitation. It comprises a short video presentation, some specific learning resources and a multiple-choice assessment based on case study scenarios.

 

The course is suitable for all staff working in a range of settings including families, children and adolescents; education; social care; housing providers; supported accommodation; regulatory services; community safety; mental health; public health.

 

Code: BH 19/024 Customer Experience Strategy

This course is aimed at Brighton and Hove staff

 

This elearning module will introduce you to the city council's draft Customer Experience Strategy.  This module is relevant to all staff, not just those whose role involves answering phone calls, or seeing customers face to face and covers internal and external customers.

 

Code: BH 21/028 Customer Service (iHASCO)

This course is free to council staff and some business partners. However, others will have to pay a small charge to access this course.

Working in customer service means that you shape the way a customer sees your organisation. This course will help you make sure that their first impression is the best it can be.

Code: BH 19/012 Deaf Awareness

We hope this short series of YouTube videos will help you become more deaf aware. It suggests useful ways of working and communicating with deaf or or hard of hearing people.

 

Everyone's experience is different so this course should be seen as the start of a journey. It is not meant as a definitive description. 

 

Please suggest any content you think we should include here. We especially welcome feedback from the deaf community.

Code: BH 17/035 Effective Minute Taking

This course is aimed at anyone wishing to write minutes

 

The aims of this module are to give you more confidence in taking notes and being part of the meeting, and to enable you to enhance your skills in writing up concise minutes

  • Be aware of the need for good planning, preparation and presentation
  • Take notes in a manageable format
  • Feel more confident in writing up the minutes - organising the material, using the structure, writing clearly and use of correct language

Code: BH 19/009 Financial Management for Budget Holders

This course has been designed specifically for Budget Holders and other members of staff who have day to day financial management responsibilities.

The aim of the training is to provide a consistent approach to financial management across Brighton & Hove City Council and to provide Budget Holders with the necessary tools to be able to fulfil their financial management role.

This package is a pre-requisite before attending the second phase of training which will be a workshop based session providing a more in-depth, practical hands on approach.

To ensure the effectiveness of the workshops, Budget Holders will only be able to attend a workshop session once they have completed this elearning.

Please note whilst the majority of the budget management content is still valid some elements may be out of date and are due to be updated.

Code: BH 20/148 Fire Safety 2022

This online learning module has been developed specifically for Brighton and Hove City Council Staff and Schools Staff only, so may be unsuitable for others.  

If you have completed this course in 2021 and wish to take it again, please use the Retake Course button if it is available. 

This module is designed to provide an overview of good fire safety practice at work. By the end of the module you will be able to:

  • Identify potential fire risks to yourself and colleagues
  • Describe how fire starts and behaves
  • Explain what to do on discovering a fire
  • Explain what to do on hearing a fire alarm
  • Describe types of fire-fighting equipment and how to use them


This course will work on any device but does require popups to be enabled.


Code: BH 19/015 Fraud Awareness

All staff should complete this course

 

Brighton & Hove City Council has a zero tolerance towards fraud and is committed to stamping out fraud and corruption. 

We all need to know what fraud is and need to be vigilant inside and outside of work to prevent, tackle and report fraud wherever we may encounter it.

This course will:

  • explain what fraud is and the importance of tackling it
  • encourage you to think about the fraud risks in your service
  • discuss your role in preventing, detecting and reporting fraud
  • tell you how suspected fraud can be reported

 

This is part of the mandatory e-learning induction for all new starters and should be revisited by all staff every three years to refresh knowledge and be kept up to date with any developments.

 

 

Code: BH 20/101 HTST – Equalities and The Equality Act

This course is aimed at HTST drivers and VPAs who should complete this course every two years

Brighton and Hove is a cosmopolitan and diverse community. Children and young people with special educational needs and disabilities attending schools and colleges come from this diverse community and have a wide variety of needs. 

The Equality Act legally protects people from harassment, victimisation and discrimination in the workplace and in wider society on the grounds of certain 'protected characteristics'.

This module introduces the Equality Act and your role, as drivers and Vehicle Passenger Assistants (VPAs), in supporting children and young people in relation to equalities.

Code: BH 20/122 HTST – Introduction to your role as a HTST Driver or VPA

An introduction to the role of a driver or Vehicle Passenger Assistant (VPA) working with the Brighton and Hove Home to School Transport (HTST) service.

Code: BH 20/104 HTST – Special Educational Needs and Disabilities (SEND)

Children and Young People who use the Home to School Transport service in Brighton and Hove will all have a Special Educational Need or Disability (SEND).  



This module introduces the breadth and range of special educational needs and disabilities that drivers and VPAs might come across when transporting children and young people to school or college. It emphasises that children and young people may have more than one type of need and that some needs are either less visible or not visible at all. The need for respect and tolerance of those with these needs is acknowledged and reinforced throughout the module.



By the end of this E-learning module you will be able to: 



  • Describe the term special educational needs and disabilities (SEND), and what it means. 
  • Review the broad range and categories of need of children and young people with SEND 
  • Recognise that some children and young people will have more than one type of special educational need and/or disability. 
  • Explain what respect and tolerance means for those with special educational needs and disabilities.  


We will ask drivers and VPAs to complete this course every two years. 


Code: BH 20/134 HTST Autism – support for Children and Young People on Home to School Transport

This module introduces autism and emphasises that not all CYP with autism respond in the same way. The common features of autism are described along with some facts and figures about how common autism is in CYP. The module describes how CYP with autism can struggle with social communication, have rigid ways of thinking, may have heightened senses and high levels of anxiety. The module suggests ways in which drivers and VPAs can help support CYP with autism and also includes some videos which help you understand what it might be like to have autism. This module is essential to ensuring that children and young people are happy, safe and well supported on their journeys.

Learning Objectives 

·List the common features of Autistic Spectrum Condition (ASC) and what this might look like.

·Demonstrate an awareness of how people with ASC think and experience the world including how they process sensory information.

·Demonstrate some key strategies that can be used when supporting an autistic Child or Young Person (CYP).


Drivers and Vehicle Passenger Assistants (VPAs) employed by the HTST service. 


We will ask drivers and VPAs to complete this course every two years


Code: BH 20/130 HTST –Behaviour on HTST

This module is aimed at Drivers and Vehicle Passenger Assistants (VPAs) employed by the HTST service. 

This module introduces what behaviour is and underlines the fact that all behaviour Is a form of communication.

 Details of the types of behaviours that drivers and VPAs might experience are described. The module reinforces the need for drivers and VPAs to have reasonable expectations of CYP's behaviour and particularly those with SEND. 

The module describes why CYP with SEND may show a wider range of behaviours than other CYP, and provides examples of why this is the case. The module concludes with advice and practical strategies for drivers and VPAs in dealing and managing the behaviour of CYP on their journeys to and from school. 

This module is essential to ensuring that children and young people are happy, safe and well supported on their journeys.




Code: BH 21/002 HTST –Epilepsy – support for Children and Young People on Home to School Transport

This course aimed at HTST drivers and VPAs at Brighton & Hove City Council. 

It will help you :

  • Understand what Epilepsy is and what causes it.
  • Recognise the different types of seizures.
  • Identify an Epilepsy Care Plan and where to find relevant information for you as an HTST driver or VPA.
  • Be able to take appropriate action if a child or young person you are transporting has a seizure.

We ask drivers and VPAs to complete this course every two years


Code: BH 20/146 HTST- Language and Communication - Support for Children and Young People on Home to School Transport

This module provides information and guidance on working with Children and Young People (CYP) with Special Educational Needs and Disabilities (SEND) who have a language and/or communication difficulty or disability. The course is aimed at supporting the work of drivers or Vehicle Passenger Assistants (VPAs) working with the Brighton and Hove Home to School Transport (HTST) service. 

Code: BH 20/125 HTST- Safeguarding on Home to School Transport

The module is aimed at Drivers and Vehicle Passenger Assistants (VPAs) employed by the HTST service.

The module introduces important responsibilities that drivers and VPAs have for safeguarding the children and young people they transport to and from school in their vehicles. 

It introduces the key differences between safeguarding and child protection and drivers and VPAs are provided with clear instructions as to what they should do if they have any safeguarding concerns about a child or young person. The content also underlines the council's code of conduct for HTST drivers and VPAs. Finally, the module provides information about the council's whistleblowing policy. 

This module is essential to ensuring that children and young people are happy, safe and well supported on their journeys.


Code: BH 20/138 Information Governance, GDPR and Cyber Security 2022

This module must be completed by all staff. Checks will be made that this module has been completed.   

If you have taken and completed this course before, please use the Retake Course button if it is available. 

In the course you will learn how to:

  • Identify personal data and special category data
  • Understand what is different about criminal offence data
  • Understand the use of Data Protection Impact Assessments
  • Create strong passwords and keep them safe
  • Keep information safe when using technology
  • Manage records using BHCC best practice

In order to complete this module you will need to complete the Quiz with a score of at least 80%. 


Code: BH 15/061 Introduction to Health and Safety for new council staff, councillors and schools staff

This online learning module has been developed specifically for Brighton and Hove City Council Staff, Councillors and Schools Staff only, so may be unsuitable for others. 

 

This course is part of the Induction Programme. It is aimed at new staff and councillors who should complete it within the first three months of their employment. All staff should look at this module every three years. 

The course is an introduction to Health and Safety at Brighton & Hove Council.

It covers:

  • Health and Safety legislation
  • Our Health and Safety policies
  • Where to get further advice and guidance 

This module will take about 45 minutes to complete.

 

Code: BH 18/038 Local Government Pension Scheme (LGPS)

This course is aimed at council staff

 

Note: this course is in development - however in the meantime council staff may find the presentation included to be useful. 

Code: BH 19/022 Modern Slavery (Skill Boosters)

 

This course is aimed at all staff

 

The course will give you an understanding of Modern Slavery and Brighton & Hove City Council's procedure for working with people that may have experienced Modern Slavery or Human Trafficking.

 

Note that this course contains two elearning modules and cannot mark as complete until both have been completed.

Code: BH 18/005 PIER - Employee Access Guides

PIER (Personal Information and Employment Resource) is the HR system used by all Brighton & Hove City Council staff and councillors, providing online access to HR processes, Learning & Development and Payroll information.

The PIER system has many benefits and enables staff to:

  • View payslips
  • Change bank details
  • Update equalities information
  • Maintain emergency contact information
  • Improve sustainability by reducing the amount of paperwork

This course is designed to provide a quick overview to PIER Self Service Employee Access.

Note: Managers should also complete the PIER Manager Access Overview elearning course

Code: BH 15/044 Policies and Support

This course is part of the Induction Programme. All new staff should complete this course and staff are advised to review it at least once every three years. This course can also be used as an ongoing reference.

This course highlights some of the key things that are helpful for you to know in your work environment. 

 

This module will take about 30 minutes to complete.

 

 

 

Code: BH 17/024 Prevent Elearning

This course is for all councillors and local authority staff who engage with the public. All such staff are expected to complete this elearning if you have not attended the face to face Workshop to Raise Awareness of Prevent (WRAP).

 

It is also relevant to other public facing services in Brighton & Hove. 

  

Note: This is an external course. Gateway cannot mark it as complete or provide a certificate of completion.

 

 

Code: BH 21/069 Relating to your customers (skill booster)

If your customers are dissatisfied with the service they get, they will probably never tell you directly. Instead, they will simply take their custom elsewhere and may choose to share details of their bad experiences online. In a world where customers have a huge choice of suppliers and a wide range of options for sharing their views, no organisation can afford to offer poor service. Using a series of dramatised scenarios around customer service both on the telephone and in person, ‘Relating to your customers’ shows the impact of poor service and demonstrates techniques for delivering the very best customer experience.
 

Code: BH 18/004 RIsk Management

This course is useful for all council staff

Everything comes with some kind of risk. To grasp an opportunity you almost always have to take a risk. RM is all about measuring those risks, managing them and weighing them against the potential value of the opportunity.

By the end of this course you will know the Risk Management Process,  what you are expected to do, how to do it and where to find out more.

Code: BH 20/029 Safeguarding Adults

All people who support adults who are at risk of abuse or neglect should know how to safeguard them from harm.

This not only includes front line staff working in adult social care services but anyone who provides services to people including adults, for example, housing, leisure, libraries or reception staff.

This course aims to raise your awareness of how we safeguard adults in Brighton & Hove.

The course will take about 60 minutes to complete and uses a series of questions and scenarios.


Code: BH 15/063 Stress Management and Wellbeing

This online learning module has been developed specifically for Brighton and Hove City Council Staff, Councillors and Schools Staff only, so may be unsuitable for others.  

 

This is useful for people who may be feeling the symptoms of stress or who recognise the signs of stress in others.

 

These practical resources may help you with your emotional and physical health at work, particularly when dealing with the impact of changes to you and your team. Many of the resources are self-help, some can be used in partnership with managers, colleagues and peers, and other resources, courses or workshops can be arranged through our Workforce Development Team

 

This module will take about 20 minutes to complete.

Code: BH 16/003 Supporting Children with English as an Additional Language (EAL)

This Supporting Children with English as an Additional Language in the Early Years elearning module is aimed at EAL Practitioners and those who work with refugee and newly arrived families and children.  It may also be informative and useful for all staff who work in schools and in Early Years.

 

This course explains how to ensure children with English as an Additional Language (EAL) have and make a positive start during their early years.

The elearning module covers;

  • Bilingualism and multilingualism
  • What Parents Say
  • Parent Worries
  • Good Practice
  • Examples of the experiences and stories of children with EAL
  • What EMAS does

In addition there are also some useful resources

 

Code: BH 18/001 Tackling Hate Crime

This course is aimed at all staff

 

It covers:

  • What hate crimes are, and what constitutes them
  • The difference between hate crimes and hate incidents
  • The 5 key discrimination characteristics
  • What to do in the event of an incident
  • How to reduce the risk of hate crimes

Code: BH 22/008 Trans and non-binary awareness (Skill Boosters)

It’s estimated that around 4% of the population in Europe and the US could be transgender, non-binary or gender non-conforming. 

Many trans and non-binary people encounter inappropriate behaviour and a lack of understanding and respect, both at work and in society. 

Using a mix of drama, real-life stories and expert commentary, this short course provides a unique insight into what it’s like to be trans and non-binary in today’s society, setting out appropriate language and etiquette and reinforcing the importance of treating trans and non-binary colleagues and customers with the dignity and respect they deserve.

This training will give a better understanding of:

  • people’s personal experiences of being trans and non-binary
  • key terminology around gender identities and the gender spectrum
  • gender transitioning and change of gender expression
  • inappropriate language and behaviour that trans and non-binary people can encounter
  • inappropriate language and behaviour that transgender people can encounter
  • how to behave appropriately and respectfully towards trans and non-binary customers, clients and colleagues.

Code: BH 18/013 Volunteering within Brighton & Hove City Council

This course is aimed at anyone who works with volunteers

 

People of all ages in Brighton and Hove  volunteer in a wide range of activities in the city from caring to sport. 

The council values the work that volunteers contribute to building stronger, more resilient communities. 

Their work in the city and with the council is invaluable, they bring added value to services through their skills and life experiences and they improve the city in which we live and work.

Through the council's Volunteer Policy and Toolkit, we provide a consistent approach to volunteering in the city. 

This elearning module will give you a broad overview of the council's volunteering process. 

You'll also acknowledge the commitments and responsibilities of involving volunteers within your service. Through this, you will be able to take the Volunteer Toolkit and use it to maximise volunteering opportunities within your service.