Need more time?

For security reasons your session is about to expire. You will be automatically signed out in

To continue your session, select Stay Signed In.

Course Search


29 results found

Code: BH 20/052 An Introduction to Coaching (Skill Boosters)

Coaching is a development approach that is focused around helping people to recognise and draw on their own resources in order to face the challenges and demands of their job.


As such, it represents an investment in building the capacity of your people and developing the long-term skills and abilities of your workforce and can be particularly effective for people who are new to a leadership or management role. In this short course, psychologist Sarah Lewis shows how coaching conversations can support your training and development goals and demonstrates key techniques and strategies through a series of dramatised conversations.

Code: BH 20/072 Building Trust (Skill Boosters)

Trust is essentially our belief in the reliability, honesty or ability of another person or group of people, and the level to which we trust those around us is critical to the success of our collaboration and relationships with them. Just as there is a virtuous circle that comes from building trust with people, likewise when trust is damaged in some way, relationships can quickly deteriorate, resulting in people feeling detached and disengaged from each other, not sharing resources or information or even working against each other.


Designed with a particular focus on new leaders but suitable for all staff, this course looks at how trust develops, its importance in working relationships and what we can do to improve our own ability to build and maintain it.

Code: BH 15/121 Business Continuity

This course is aimed at managers but all staff may find it informative.

The course covers the key concepts of Business Continuity and demonstrate how to complete your Business Continuity Plan. A Business Continuity Plan is essential to ensure that critical business functions can continue should unforeseen events occur.


This module will take about 30 minutes to complete.

Code: BH 21/016 COVID-19: Psychological First Aid (by Future Learn)


Learn how to give practical and emotional support to individuals using PFA
Psychological First Aid (PFA) is the globally recommended training for supporting people during emergencies and offers guidance on delivering psychosocial care in the immediate aftermath of the emergency event.


On this 3-week course, you’ll explore the psychological impact of the COVID-19 pandemic and what you can do to help people cope.


This course has been produced by Public Health England and is based on international guidance from the World Health Organisation, United Nations and partners



Note: this is an external course by Future Learn and at present cannot mark as complete on Gateway. 

Code: BH 20/051 Developing Leadership Skills (Skill Boosters)

A team leader or manager needs to be an effective decision-maker, communicator, mentor, motivator and coach. Managers are responsible for driving and sustaining performance, both of their team as a whole and the individuals within it, as well as looking after their professional development. New leaders can find the competing demands of their role particularly daunting and the transition from team member to team leader can be a challenging one.


Using a series of dramatised scenarios around a newly promoted team leader, this course introduces new and established managers alike to the skills they need to lead and inspire their team successfully.

Code: BH 21/014 Developing strengths (Skill Boosters)

Code: BH 20/057 Difficult Conversations (Skill Boosters)

It could be addressing someone’s behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work.


Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim.

Code: BH 20/053 Emotional Intelligence (Skill Boosters)

Distinct from our intelligence quotient (IQ), our EQ, or emotional quotient, is an indicator of our emotional intelligence, or our awareness of our own emotions and those of others and our understanding of their impact. In this ground-breaking new course from Skill Boosters, trainer, psychotherapist and writer Barry Winbolt looks at the five core ‘pillars’ of emotional intelligence and shows how improving our emotional intelligence can help us increase our resilience, build and maintain constructive relationships and deal with difficult situations and people.


Code: BH 21/007 Equality Impact Assessment (EIA by Skill Boosters)

This module will help you if you have to complete or use an Equality Impact Assessment (EIA)

EIAs are a valuable tool which helps us to achieve:

  • Better-informed decision making
  • Better more inclusive policy development
  • Clearer understanding of service users’ needs
  • Better services to meet those needs
  • More effective targeting of policy and resources
  • Better results and greater confidence in and satisfaction with our services
  • A more effective use of talent in the workforce
  • A reduction in discrimination
  • Fewer Employment Tribunal claims

Code: BH 18/024 Growing as a manager

This OU course will provide an introduction to the foundation skills and knowledge you need when becoming a manager.


Note: the course will not show as complete on the Learning Gateway



Code: BH 22/009 How to challenge (Skills Booster)

Challenging others constructively in the workplace is a natural and healthy aspect of the collaborative process, indeed exercising the right to challenge others can help to boost our motivation and engagement. We may find challenging daunting, but a constructive challenge typically improves rather than worsens situations, and demonstrates a level of responsibility and emotional investment in our work. This course looks at how to challenge effectively by considering what’s stopping us from challenging in the first place, the different ways in which we can challenge, and the situations in which each of these challenges might be appropriate, and explores strategies and techniques to give us the confidence to express our opinions in a way that is both professional and constructive. 

Code: BH 21/062 How to delegate (Skill Boosters)

Delegating is one of the key tools that a manager has to develop and motivate the individuals on their team.
While it requires an investment of time and effort at the outset, giving people the space and time to carry out activities that will stretch and challenge them can be hugely beneficial in the long run, as it supports staff development and builds motivation and gives managers more time to focus on other aspects of their role.
This course looks at how to delegate effectively by identifying the tasks that are appropriate to delegate and sets out ways to structure and monitor them in order to ensure that the goals of the organisation are met and that professional development occurs in the process.

This training will give a better understanding of:

  • the benefits of delegating 
  • why we may fail to delegate and common mistakes 
  • how delegating can support staff development
  • choosing suitable tasks for delegation
  • delegating according to individuals’ skills and needs
  • how to set SMART objectives 
  • the importance of planning, monitoring progress and providing feedback 
  • the five levels of delegation.

Code: BH 20/131 How to Stop Procrastinating...Tomorrow

Interesting YouTube video 1 hour 2 minutes long. 


Watch it today.


Note this course cannot award a certificate or mark as complete.


Code: BH 20/061 Inclusive Leadership (Skill Boosters)

If we think about diversity as being the ‘mix’, then an inclusive leader is one who is able to actively draw out and use the knowledge, skills and insights of this diverse mix. Inclusive leaders do this by creating an inclusive workplace culture, building inclusive relationships both within their immediate team and beyond, and eliminating the impact of unconscious bias on their decisions.


Produced in partnership with leading business psychology consultancy Pearn Kandola, this ground-breaking training contains up-to-the-minute insights from pioneers in the field of inclusive leadership, combined with original drama demonstrating inclusive leadership in action and tools for developing inclusive leadership skills at all levels of your organisation.

Code: BH 20/054 Leadership challenges in turbulent times

A free course from the Open University

Code: BH 18/011 Leadership Development Reference Group

This course contains useful resources for those involved in the design and delivery of the Leadership Development Programme to develop your knowledge and inform your thinking around leadership development.

Code: BH 20/079 Leadership Network Repository

This is a repository for resources associated with the development programme for the Leadership Network and the Leadership Network events.

Code: BH 21/017 Leading productive meetings (Skill Boosters)

Meetings are a significant investment of time and money for any organisation – so it’s important to make sure that when they do happen, they represent a worthwhile return on that investment and don’t simply get in the way of everyone doing their job.  



Setting clear objectives, asking questions, creating a positive atmosphere and ending on a high are all part of leading great meetings that maximise everyone’s contributions and reach a constructive conclusion. 



Audience: Managers

Code: BH 20/078 Making teams work (Skill Boosters)

Effective team-working is essential to the success of every organisation. Working in teams enables us to benefit from a diverse range of skills and experience, while at the same time sharing workloads and responsibilities and providing each other with support. Successful team-working relies on the team leader being able to identify each individual’s strengths and knowing how to use these effectively in combination.

Code: BH 18/021 Management and Leadership: Develop a business plan and build an effective team


Developing plans - and building, supporting, growing and improving teams to deliver them - is a key part of management and leadership. This online course will show you how.

It has been developed by The Open University Business School - a pioneering institution that is triple accredited by AMBA, EQUIS and AACSB - and the Chartered Management Institute (CMI) - the leading authority on management and leadership in the UK.


This free, external course is part of the Open University Management and Leadership, Essentials program, which will enable you to earn a CMI Level 5 Award - the first step to Chartered Manager status. 

Note: This course cannot mark as complete on Gateway.



Code: BH 20/145 Managing remote workers - Course by SkillBoosters

This course will give a better understanding of:


  • why a combination of home and office-based working can be a good solution
  • the benefits and challenges of enabling people to work remotely
  • how to hold effective online meetings
  • how to manage key areas such as performance, coordination of effort and problem solving
  • key considerations for managers around the mental health and well-being of remote workers.


Giving people the flexibility to work remotely can benefit staff and employers alike, enabling organisations to make financial savings and boost productivity while making it easier for their staff to balance the demands of work and home life, reduce the stress, expense and time of the daily commute and focus on tasks without the distractions of an office environment. 

Designed for organisations that are either new to remote working or looking to expand the flexible working options they offer their staff, this course looks at the benefits and challenges of remote working and provides advice for leaders and managers on how to ensure that their home workers remain connected, engaged and productive.

Code: BH 20/082 Motivating People (Skill Boosters)

We are all are motivated by different things. At the most basic level, we’re driven by simple needs – such as being safe or having enough to eat – but once these fundamental requirements are satisfied, what motivates us or gives us purpose varies considerably from person to person, and workplaces are made up of individuals with very different and sometimes contradictory motivators.


Understanding individual motivation and how it affects our behaviour and engagement at work is a key skill for leaders who want to attract and retain talent, maximise productivity and steer their organisations through periods of change and uncertainty.

Code: BH 19/013 New Attendance Management Policy

This course aims to enable all managers of Brighton & Hove City Council to apply the Attendance Management procedure in a fair and consistent way.  It also aims to enable all employees of Brighton & Hove City Council to have a good understanding of this procedure.  

Code: BH 15/055 PIER - Manager Access

This course is aimed at managers employed by Brighton & Hove City Council.


PIER is the HR system used by all Brighton & Hove City Council staff, providing online access to HR processes and Payroll information.


This course contains information that will help managers use PIER.

Note: this course cannot mark as complete at the present time. 



Code: BH 20/080 Project Management

Gain the basic skills to manage all phases of project lifecycles effectively, using the most appropriate methods and tools with this free course from the OU


Note: this external course cannot mark as complete on Gateway.

Code: BH 22/006 Recruitment & Selection

Recruitment & Selection 

This course is mandatory for those staff on recruitment panels.  It includes the face to face recruitment and selection course content, apart from the interview skills practice session.  In addition it also covers virtual interviews now that many more staff are working remotely.  Teams may find themselves in a position where recruitment is essential for the team to continue to function, and during these times they still need to recruit.

Let's get an overview of recruitment costs in the Public Sector, taken from the CIPD’s (Chartered Institute of Personnel & Development) Resourcing & Talent Planning Survey published in September 2021, before starting this elearning course.

Recruitment costs per hire (median average costs including resourcing time, advertising costs and agency/search fees):

2021 Public Sector           Senior Managers: £2,000               Other employees: £1,000

2020 Public Sector           Senor Managers: £3,000                Other employees: £1,500

The survey reports that recruitment costs have reduced significantly over the last year in all sectors, and this may be due to Covid-19 - less hires and more cost-efficient processes, e.g. interviewing virtually, however, the survey reports that there has been a trend of reduced costs over the last 10 years (in 2011 these were £5K and £3K respectively).  There will always be a cost attached to recruitment so getting it right is important. In addition to those costs quoted above you will also have the additional costs.  You will have to train and induct someone into their new role and at the same time consider the productivity impact as someone new starts and begins to pick up their new role. 

If you work with vulnerable Adults and /or Children you must also complete the Safer Recruitment elearning course.

Code: BH 15/083 Safer Recruitment (Lectroa)

This course is aimed at all managers with recruitment responsibilities and managers in Children's Services and Adult Social Care.

It is strongly recommended that all managers complete Safer Recruitment as it describes good recruitment practice.

This course covers the requirements needed to ensure that people who may pose a risk or who are unsuitable to work with children or adults at risk, are not recruited by Brighton & Hove City Council.


This module will take about 30 minutes to complete.

Code: BH 21/018 Solution Focus Brief Therapy (Skill Boosters)

Solution Focused Brief Therapy (SFBT) is an approach to conversations that empowers both helpers and those they help. The approach brings with it a wealth of easily learned and adaptable techniques that will enhance your skills in any professional context.


This accessible and engaging course on Solution Focused Brief Therapy (SFBT), provides a practical introduction on how to create solution focused conversations.


If your role involves supervising or supporting others then this step by step video instruction will be invaluable.


Barry Winbolt lead you through the basic principles, techniques and steps involved in the approach including, how to form a productive working relationship with the client or supervisee, using questions creatively, the effective use of language, and how to work collaboratively in generating solutions. All the techniques are clearly explained and demonstrated.


If you are looking for new and effective ways to communicate with those you support, mentor or guide, this course is for you whether you are already familiar with SFBT, or not.



Code: BH 18/023 What is Leadership?


This OU course will help you discover more about yourself and others as we explore:

  • Why is leadership different to management?
  • What is effective leadership?
  • What types of power are needed to be a leader?
  • How can you influence other people at work?
  • How do individual differences shape the way people see leadership?


Note: This is an external course and will not mark as complete on Gateway